Customer Success Specialist II (Supply Chain Coordination)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

We are seeking a detail-oriented and proactiveCustomer Success Specialist IIto support daily and weekly operational this role you will monitor inbound and outbound shipments coordinate with carriers and co-manufacturers track raw materials and finished goods and maintain accurate records to ensure production and delivery processes run smoothly.

This role is ideal for someone who thrives in a structured environment enjoys working with operational data and wants to contribute to a seamless supply chain workflow.

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What Youll Do:

• Track inbound raw materials and work-in-progress shipments ensuring accurate updates to co-manufacturer calendars.
• Log inbound receipts against open purchase orders to maintain production visibility.
• Monitor outbound WIP and finished goods shipments updating carrier portals and tracking statuses.
• Coordinate with carriers and co-manufacturers to resolve delivery issues and escalations.
• Book truckloads with preferred carriers and maintain accurate shipment records.
• Create Advance Shipping Notices (ASNs) and ensure timely notifications for all shipments.
• Update delivery calendars to reflect inbound and outbound shipments across multiple sites.
• Validate goods have been delivered and follow up on missed pickups or late deliveries.
• Maintain detailed tracking and reporting for our Partner shipment and production trackers.
• Collaborate cross-functionally to support operational efficiency and continuous improvement initiatives.

What We Expect From You:

• At least 1 yearof experience working in a similar role
• Strong attention to detail and ability to manage operational shipment data accurately.
• Excellent written and verbal communication skills for coordinating with internal and external partners.
• Highly organized able to manage multiple priorities and meet deadlines consistently.
• Proactive problem-solving skills to identify and resolve shipment or delivery issues.
• Comfortable using carrier portals spreadsheets and tracking systems.
• Adaptable and able to work in a fast-paced dynamic production environment.
• Team-oriented but capable of independent work with minimal supervision.
• Reliable and accountable for timely updates and accurate reporting.
• An analytical mindset with the ability to support operational improvements.
• Passionate about supply chain operations and ensuring smooth production workflows.

What Youll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.