Licensing Specialist
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Job Location:
Christchurch - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Title: Licensing Specialist
Job Location: Christchurch NZ
Our Department: Civil Construction Field Systems (CCFS)
Does working for a leading global construction tech company connecting our dealers and partners with their licensing and subscriptions interest you
What You Will Do
As a Licensing Specialist for the Civil Construction Field Systems (CCFS) Sector you will serve as the primary point of contact for our Dealers and Distribution Partners providing specialised support for all licensing and subscription-related issues. You will deliver clear step-by-step guidance ensuring issues are resolved in a timely and effective manner.
This role requires you to navigate multiple internal systems and tools to verify and resolve a wide range of issues. You will also collaborate with our internal engineering and product teams through a formalised escalation process to resolve complex technical issues and ensure a seamless customer experience. A foundational understanding of the products within the CCFS portfolio is essential to successfully troubleshoot and resolve potential problems.
This will see you doing the following:
Serve as the Tier 2 Point of Contact for all Licensing and Subscription issues reported through existing Support channels
Provide clear step-by-step guidance to ensure issue resolution in a timely manner
Communicate with Dealers and Distribution Partners via Phone Email or Chat
Work in multiple licensing systems and provided tools in order to solve issues
Participate in ongoing product improvement by acting as the Voice of the Customer for Licensing and subscription-related issues
And more!
What skills & experience you should bring
Proven ability to learn and troubleshoot software with a strong interest in software licensing and subscription models
Exceptional communication skills with the ability to provide clear step-by-step guidance to customers and dealers
A customer-focused mindset and the ability to navigate challenging conversations professionally
Strong analytical and problem-solving skills with the ability to navigate multiple internal systems and tools to diagnose and resolve complex issues
Experience collaborating with internal engineering and product teams to manage and resolve technical escalations
Experience with Oracle Virtual Warehouse and Next Virtual Warehouse EPP EMS License Manager LDK-EMS HASP Programmer
First Second or Third Shift work hours may be required
Basic understanding of computer networking concepts (TCP/IP Ports and Port Protocol)
Foundational knowledge of software products preferably within the construction civil or geospatial industries is a plus
Please note: Only applicants legally entitled to work in New Zealand will be considered.
About Your Location
Based at Trimbles NZ headquarters in Christchurch New Zealand (handily located on the Little River Link Cycleway) home to over 400 Trimble employees enjoy free parking securely covered bike sheds an onsite gym showers an active social club and a great team environment where people love working with leading technology solutions.
At Trimble youll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble including more than 400 people in New Zealand is passionate about bringing new ideas and innovations to life and building a better more sustainable future.
About Trimble Civil Construction Field Systems
Our Civil Construction Field Systems division provides a wide range of hardware and software solutions to the construction industry. We also work closely with the CTCT division (a joint venture between Trimble and Caterpillar) creating world-leading grade control and automation products for customers in the paving construction landfill and mining industries. Our products make operators of heavy equipment more productive whether theyre working on a landscaping job in someones backyard levelling a section for a house building a subdivision or highway or operating an 800-tonne excavator on a mine site.
How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong Grow Innovate.
At Trimble our core values of Belong Grow and Innovate arent just wordstheyre the foundation of our culture. We foster an environment where you are seen heard and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process please contact
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. ... View more
