Program Manager , Amazon Flex
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
At Amazon we are building an excellent last mile operation in India significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) called delivery partners (DP) to make deliveries to our customers. With Amazon Flex partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks instant offers) all while making great earnings. Amazon Flex is powered by a mobile app that works in concert with our advanced systems allowing partners to sign in grab an offer for a time check out a map of the location and more.
In this role you will be a part of a program team working on delivering last mile capacities as a program manager
Program Manager
- Define design launch and manage new transportation related programs in India within Amazon Flex & I.H.S primarily hyperlocal and on-demand business lines
- Gather requirements and conceptualize a product and program solutions to solve business problems sustainably.
- Work with key stakeholders across various functions to define launch and drive programs
- Will work as the bridge between operations and support teams like finance global business operations teams product teams field operations
- Be the gate keeper of driver experience for the business lines and balance this by co-owning cost and business goals
- Will positively impact the operating cost through technology and process interventions
- Will rely on influence (over authority) to align multiple WW and IN stake holders to drive complex medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment balancing between quality and pace of execution with right framework to protect large business goals.
- Interact with senior IN and WW leaders in discussions and through well written narratives
- Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction performance compliance accounting and financial related metrics.
Requirement:
- Mature structured thought process with strong program and stakeholder management skills role offers a broad exposure to various business financial and technical teams within Amazon
- Strong ownership and bias for action to understand problems find new and innovative solutions and partner with teams to execute and deliver sustained results
- Excellent data analysis and interpretation abilities and product understanding to understand core issues and create a roadmap for sustainable business growth
- Excellent communication skills ability to write convincing narratives and engage senior IN and WW stakeholders
- Drive for excellence continuously raising the bar to make the IN programs best across Amazon. Not satisfied with status quo.
- Thorough understanding about last mile delivery operation processes is a plus
- Externally aware and nimble to quickly learn understand new processes / changes assess impacts and take independent calls
- Strong judgement and decision-making skills to balance customer experience with financial impact
- 2 years of program or project management experience
- 2 years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- 2 years of managing stakeholders in cross-functional project experience
- Bachelors degree
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving end to end delivery and communicating results to senior leadership experience
- 2 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will be a part of a program team working on delivering last mile capacities as a program manager
Program Manager
- Define design launch and manage new transportation related programs in India within Amazon Flex & I.H.S primarily hyperlocal and on-demand business lines
- Gather requirements and conceptualize a product and program solutions to solve business problems sustainably.
- Work with key stakeholders across various functions to define launch and drive programs
- Will work as the bridge between operations and support teams like finance global business operations teams product teams field operations
- Be the gate keeper of driver experience for the business lines and balance this by co-owning cost and business goals
- Will positively impact the operating cost through technology and process interventions
- Will rely on influence (over authority) to align multiple WW and IN stake holders to drive complex medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment balancing between quality and pace of execution with right framework to protect large business goals.
- Interact with senior IN and WW leaders in discussions and through well written narratives
- Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction performance compliance accounting and financial related metrics.
Requirement:
- Mature structured thought process with strong program and stakeholder management skills role offers a broad exposure to various business financial and technical teams within Amazon
- Strong ownership and bias for action to understand problems find new and innovative solutions and partner with teams to execute and deliver sustained results
- Excellent data analysis and interpretation abilities and product understanding to understand core issues and create a roadmap for sustainable business growth
- Excellent communication skills ability to write convincing narratives and engage senior IN and WW stakeholders
- Drive for excellence continuously raising the bar to make the IN programs best across Amazon. Not satisfied with status quo.
- Thorough understanding about last mile delivery operation processes is a plus
- Externally aware and nimble to quickly learn understand new processes / changes assess impacts and take independent calls
- Strong judgement and decision-making skills to balance customer experience with financial impact
- 2 years of program or project management experience
- 2 years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- 2 years of managing stakeholders in cross-functional project experience
- Bachelors degree
- Experience defining program requirements and using data and metrics to determine improvements
- 2 years of driving end to end delivery and communicating results to senior leadership experience
- 2 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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