Manager Order management

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager Order to Cash!

In this role you are expected to have deep OTC domain knowledge which helps in picking right pain points e.g. reduce or recover write off & loss reduce early payments for our clients and creating value for them through providing domain specific solutions.
Adept at learning and applying new data analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging complex problems
Responsibilities
The candidate will be responsible to manage a team of analysts who will perform recoveries for client from under dispute/written off data.
The candidate must be well versed with Over all Order to cash Domain knowledge i.e. Order Management Billing Cash Collection & Reconciliation
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Identify and convert new recovery opportunities through customer nuances trending (deductions payment etc.)
Working closely on a consistent pipeline of opportunities.
You need to lead all the activities related to Cash and Collections domain
Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
Operational excellence governance weekly utilization project prioritization team resource optimization etc.
Managing and recording performance of team members. Hire coach mentor and develop the staff skills and provide career development planning and opportunities
Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations
Partner with Human Resources to handle client engagement staffing levels develop employees manage performance issues and/or gaps succession planning and employee retention
Qualifications we seek in you!
Minimum qualifications
Graduate with Basic Accounting Knowledge and analytical skills
Good Leadership skills
Excellent analytical skills excellent communication skills and the ability to communicate actionable analytical findings to a non-technical audience in clear and concise language
Adept at learning and applying new data analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging complex problems
Preferred qualifications
Finance/MBA from regular institute
Hands On experience on SAP Oracle or any other ERP

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.