Local Client Manager Retail & Lifestyle Vertical
Share
Job Location:
Mississauga - Canada
Monthly Salary:
$ 90000 - 115000
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
The Local Client Manager (LCM) is responsible for managing and growing existing customer relationships within the Retail & Lifestyle vertical. This role focuses on delivering exceptional customer experiences driving wallet share expansion and supporting the growth of non-ocean logistics offerings such as Contract Logistics Ground Freight (FTL & LTL) and Supply Chain Services. The LCM acts as the primary point of contact for assigned accounts ensuring commercial success and customer satisfaction.
Account Management & Growth
- Manage a portfolio of existing customers within the Retail & Lifestyle vertical.
- Develop account plans to increase share of wallet across ocean and logistics & services (L&S).
- Identify upsell and cross-sell opportunities in Contract Logistics Ground Freight and Supply Chain Services.
- Ensure timely renewal of contracts and maintain competitive pricing strategies.
Customer Satisfaction
- Serve as the primary contact for operational and commercial escalations.
- Monitor and improve Net Promoter Score (NPS) for assigned accounts.
- Act on customer feedback to enhance service delivery and strengthen relationships.
Commercial Delivery
- Achieve revenue and profit targets for assigned accounts.
- Collaborate with product teams to deliver tailored solutions.
- Support pricing and local charge strategies in alignment with area guidelines.
Stakeholder Management
- Work closely with Customer Service Finance Business Partner (FBP) and Product teams.
- Provide insights to vertical leadership on customer trends and opportunities.
Required experience
- Bachelors degree required.
- 35 years of external sales or account management experience in transportation and logistics.
- Strong understanding of ocean and non-ocean logistics products.
- Excellent relationship management and negotiation skills.
- Proficiency in and MS Office Suite.
- Ability to work independently and manage multiple priorities.
- Willingness to travel as required.
Starting Salary: $90000 - $115000 USD*
Benefits: Full-time employees are eligible for Health Insurance Paid Time Off and 401k Match.
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#LI-MM1
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
