Sr. Program Manager, Business Process & Tools Development , Worldwide Grocery Stores

This cross-functional role focuses on developing scalable tools optimizing processes and building mechanisms that support multiple strategic teams across Amazons One Grocery merchandising operations organization. The position serves as a critical bridge between the Central Selection & Insights Team Macro Space Planning Team Trade Planning Team and Vendor Experience team ensuring more efficient processes to feed data-driven decision-making.

Team Context:
The candidate will oversee processes that support teams driving selection strategy store space planning seasonal event execution and vendor engagement enabling streamlined decision-making cross-functional coordination and scalable mechanisms that improve how we plan merchandise and partner across the broader grocery business.


Key job responsibilities
Process Development & Optimization:
Create scale and optimize business processes across all four teams to enhance efficiency transparency and effectiveness
Identify analyze and improve existing business procedures for optimization and higher efficiency
Streamline business development processes to support selection space planning trade execution and vendor management operations
Build plug-and-play solutions to solve customer problems in new ways
Develop and implement launch plans to pilot and roll out platforms across teams

Tools & Mechanism Development:
Partner with product and technology teams to develop automated tools that enable data-driven decision making across selection macro space planning trade planning and vendor experience functions
Create mechanisms that support operational requirements and standards
Define requirements and tool selection for centralized project intake project and portfolio management
Develop infrastructure for critical planning tasks (OP1/OP2/SPS planning)

Cross-Functional Collaboration:
Act as liaison between Central Selection & Insights Macro Space Planning Trade Planning and Vendor Experience teams as well as cross-functional stakeholder teams
Facilitate trade-off discussions in terms of schedule scope and resources
Maintain strong communication with category teams operations supply chain/in-stock and vendor management teams among others

Program Management:
Manage workback schedules and oversee program documentation
Drive continuous improvement of tools processes and analytics
Develop user testing plans and ensure quality control
Create and execute communication plans for process and tool rollouts
Conduct post-implementation reviews and capture learnings

Stakeholder Management:
Define RACI matrices for cross-functional initiatives
Ensure appropriate stakeholder engagement through meetings reviews and communications
Present progress and recommendations to leadership teams
Manage expectations across multiple teams with competing priorities


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree in Business Engineering Computer Science or related field
- Strong analytical and problem-solving skills with ability to work across multiple teams
- Experience with data analysis tools (Excel at advanced level)
- Demonstrated experience leveraging automation and AI tools (including generative AI machine learning and intelligent workflow systems) to streamline processes reduce manual effort and drive operational efficiency
- Excellent written and verbal communication skills
- Proven ability to manage complex cross-functional projects with significant business impact
- Demonstrated ability to influence without authority across multiple teams

- Experience with SQL data visualization tools (Tableau QuickSight) or business intelligence platforms
- Background in retail grocery or e-commerce operations
- Experience partnering with technical teams on tool development
- Knowledge of Agile development methodologies and project management tools (Asana JIRA)
- Experience with selection strategy space planning trade planning or vendor management processes
- Track record of delivering scalable solutions that drive operational efficiency across multiple teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.