Manager Concierge Security (m/f/d)

Frankfurt Germany

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on the Forbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60 lists and we recently took home the 2024 CRN Products of the Year award. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times. Join a company thats not only leading - but also shaping - the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Manager Concierge Security (m/f/d) in Frankfurt Germany to help make this happen.

As a Manager Concierge Security you will:

• Responsible for hiring training and leading large disperse teams of Concierge Engineers.

• Define internal processes and ensure they integrate across the broader organization.

• Implement the vision and mission set by executive leadership into the highest quality scalable and consistent customer experience

• Collaborate across teams to deliver new security technology approaches and

• implementation of security solutions with a constant focus on automation

• Develop and report performance metrics that demonstrate business impact operational efficiency and risk reduction

• Work with Customer Success R&D and Sales Operations to ensure the operations center has the proper tools and process to ensure the proper delivery of security services

• Drive requirements for innovation across our security stack to bring all our security relevant data together to allow for full situational awareness

We are looking for someone who has most of the following skills:

• Knowledgeable of technological trends and developments in the area of information security and risk management.

• Extensive expertise in many areas of security including governance risk and compliance and a thorough understanding of cybersecurity frameworks regulatory compliance requirements and data privacy initiatives

• Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences

• Experience leading a team responsible for threat hunting identifying control gaps and managing multiple high priority in-flight incidents simultaneously

• Must be able to articulate information in presentation format in front of internal and external customers

• Deep technology experience across corporate and product technology environments and Cloud including AWS and Azure

• Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary

• Bachelors degree in Information Systems Computer Science or related field plus relevant cybersecurity certifications

• 3 years experience leading Security Operations in a global organization with Cloud and SaaS products

• At least two years on security consulting experience

• 5 years in Cybersecurity role

• German and English proficiency minimum C1; strong rhetoric and communication skills

Our offer:

• Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success

• Our team the pack: We offer an international diverse and inclusive work environment and live positive in and out of the office

• An attractive workplace: Our office is in an attractive location in the Messetower in Frankfurt with a great view. We work with Macs and have the latest IT Equipment

• Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time we offer our 30 days of vacation as well as additional days off

• Further development: We support employees with regular training and certifications. We support professional development and promote internal employees in our fast-growing company there are great opportunities for advancement

• Regular social events including our legendary Arctic Wolf parties

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible.

Have we sparked your interest Then send us your CV and your references.