Service Desk Technician

ACCIONA is a global company leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65000 professionals present in more than 40 countries across the five continents all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference promote sustainable development and find solutions to the biggest global challenges including climate change overpopulation and water scarcity Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

• Growing function

• Career Development Opportunities

• Great Team.

The Opportunity

Acciona is seeking a motivated and technically skilled Service Desk Technician to join our Sydney-based this key role youll provide second-level support across computer systems operating systems applications and mobile services ensuring smooth and efficient IT operations for our end-users. Youll manage incidents and service requests install and configure hardware and software and work closely with both local and global ICT teams to deliver high-quality support.

This is a great opportunity to be part of a collaborative and forward-thinking organisation where your contributions will be valued. If youre passionate about IT support thrive in a fast-paced environment and enjoy solving problems while working with great stakeholders.

Key Responsibilities:

• Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.

• Hardware & Software Support: Install and configure computer hardware software (especially Microsoft products) and peripheral devices.

• Ticket Management: Monitor your ticket queue (requests and incidents) reprioritizing your workload to ensure resolution within defined SLAs.

• Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.

• Proven experience in a Level 2 role within a large matrix organization.

• Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.

• PC Hardware Knowledge: Expertise in PC hardware configuration including maintenance of printers and scanners.

• Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.