Technical Business Analyst

Overview

As a Technical Business Analyst (Nuvolo) you will serve as a critical bridge between business stakeholders end users and technical teams to define document and validate requirements for implementations or enhancements of the Nuvolo Connected Workplace Platform. Nuvolo supports enterprise asset management facilities and space management clinical engineering maintenance operations work-order workflows space utilization and more all within an integrated configurable workplace management system.

You will gather and analyze business and functional needs map them to Nuvolo/ServiceNow modules and configurations and produce clear structured documentation. You will create user stories and technical system integration specifications. Youll also track deliverables against schedule manage changes help mitigate risks related to requirements or data/workflow design and ensure that project outputs meet stakeholder expectations compliance requirements and operational goals.

Your contributions will help transform complex facility asset and service-management needs into practical Nuvolo/ServiceNow configurationsenabling improved operational efficiency data integrity and compliance.

Key Responsibilities

Requirements Elicitation Mapping & Analysis

• Engage with stakeholders facility/asset managers clinical engineering maintenance staff contractors and end users to gather business functional and operational and technical requirements related to asset management system integration maintenance space allocation work orders preventive maintenance inventory and facility services.
• Translate business and operational requirements into technical specifications user stories configuration requirements and acceptance criteria targeting Nuvolo modules (e.g. Asset Management Work Order Management Space/Facility Maintenance Preventive Maintenance Field Service).
• Analyze complex technical and business problems and develop data-focused user stories with acceptance criteria and technical specifications to implement system integrations.
• Refine user stories with the development team detailing out clear acceptance criteria that can be used to establish the definition of done for each story.
• Demonstrate completed user stories at the end of each sprint to key stakeholders

Nuvolo Configuration & Process Design Support

• Work with configuration specialists and technical teams to map requirements into Nuvolo/ServiceNow configuration design: data models workflows statuses roles/permissions maintenance schedules space management rules inventory tracking assets/work orders etc.
• Help design standard operating procedures (SOPs) business processes and workflow diagrams to align with Nuvolo/ServiceNows capabilities.
• Review and validate proposed workflows or configuration plans for accuracy compliance and operational feasibility.

Documentation & Governance

• Create and maintain comprehensive documentation in plain clear language including:
• Functional and technical requirements
• Process maps and workflow diagrams
• Configuration requirements and business rules
• Data definitions and data model diagrams
• Requirements traceability matrices
• SOPs for users administrators and maintainers
• Own documentation as a deliverableensuring clarity consistency and accessibility across stakeholder groups (business technical operations).

Data & Workflow Validation Testing Support

• Support testing efforts (system testing user acceptance testing) by validating that Nuvolo/ServiceNow configurations meet documented requirements and business rules.
• Verify data integrity referential data (asset IDs location codes maintenance history) configuration settings (work order statuses user permissions space/asset associations) and workflow performance.
• Collaborate with data or support teams to ensure proper data migration data mapping and configuration migration when implementing or updating Nuvolo/ServiceNow modules.

Other Duties as Assigned

Requirements

• Proven experience as a Business Analyst Technical Business Analyst Business Systems Analyst or similar role preferably in enterprise asset management facilities management healthcare clinical engineering or maintenance operations.
• Highly proficient in areas like ServiceNow SQL data analysis tools APIs cloud computing and system integrations
• Strong understanding of systems workflows data models and configuration-driven applications.
• Excellent written and verbal communication with ability to translate complex technical or operational requirements into clear actionable documentation.
• Strong organizational skills attention to detail and ability to manage multiple tasks or streams concurrently (requirements gathering configuration mapping documentation testing).
• Familiarity or readiness to learn configuration-based systems (such as Nuvolo) data model design workflow mapping and business process documentation.
• Experience with requirements management and project management tools (e.g. Jira Confluence SharePoint).
• Knowledge of SDLC Agile methodologies and system implementation lifecycles.

• Bachelors degree (or equivalent) in Information Systems Computer Science Business Engineering or related field plus experience in requirements elicitation or system implementation.
• Agile certification (e.g. CSM SAFe PMI-ACP) is a plus.

Preferred Qualifications

• Experience working with the Department of Veterans Affairs healthcare providers clinical engineering facilities management or government contracting.
• Familiarity with maintenance operations asset lifecycle management preventive maintenance workflows space/facilities management or supply chain/inventory operations.
• Experience working with or supporting Nuvolo or similar CMMS/EAM/workplace-management platforms.
• Experience with SOP development configuration governance or operational process documentation.
• Understanding compliance standards data integrity and regulatory documentation requirements.
• Comfortable working in a dynamic environment with federal or regulated clients.

Here at rockITdata we are committed to following our 10 Guiding Principles.
Our Guiding Principles define our culture. Theyre who we are how we work and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of our challenging fast-paced environment no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Dont Break.

Represent Your Brand.

Think Differently.

Be Amazing Be Fearless Smile Have Fun!

Interested in joining something unique Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

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