Assistant General Manager

Position Type: Full time

Compensation: $63900 - 87000 per year

Location: The Heid Lofts by Reside A Wyndham Residence - 325 N. 13th Street Philadelphia PA 19107

Schedule: Schedule will vary to accommodate business needs and will be posted in advance. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Assistant General Manager (AGM) is responsible for assisting the General Manager in overseeing all aspects of daily operations sales and guest services. This position supports multiple departments (including front desk housekeeping maintenance and sales) while ensuring a consistently high level of service aligned with Resides standards of professionalism quality and guest satisfaction.

What youll be doing:

• Support the General Manager in the execution of property-wide operational and strategic objectives.
• Assist in developing implementing and monitoring the Annual Sales and Marketing Plan including market analysis revenue opportunities and client development.
• Build and maintain strong relationships with clients vendors building ownership and corporate partners.
• Supervise daily operations across all departments to ensure seamless coordination and efficient workflows.
• Lead motivate and coach team members; set performance standards provide ongoing training and conduct evaluations.
• Maintain high standards of guest service anticipating and responding promptly to guest needs to exceed expectations.
• Oversee property maintenance and housekeeping operations to ensure the highest levels of cleanliness safety and asset preservation.
• Monitor and analyze operational and financial performance including preparation of reports such as monthly P&L variance reports forecasts and executive summaries.
• Manage staff scheduling performance appearance and compliance with company standards and policies.
• Ensure compliance with all applicable laws ordinances codes and company safety regulations.
• Maintain communication between the property corporate management and on-site team members through regular meetings and reporting.
• Oversee inventory reservations and billing processes to ensure accuracy and efficiency.
• Develop and maintain vendor relationships ensuring quality and cost control in procurement and services.
• Assist in managing budgets and controlling operating expenses including labor overtime and supplies.
• Work with the front desk staff to ensure reservation and billing accuracy proper training and high levels of service.
• Assist the General Manager with employee scheduling for all departments.
• Provide additional coverage at the front desk as needed.

• To support our goal of exceeding customer expectations the role may include acts of porterage for customer arrivals requests or service resolutions.

Supervisory Responsibilities:

• Supervises front desk housekeeping and maintenance staff and may oversee sales and administrative support personnel.
• Provides leadership guidance and performance management for employees.
• Responsible for training scheduling and ensuring departmental collaboration.

Travel:

• This position could require minimal travel up to than 10% of the time.

About you:

What youll bring:

• High school diploma or equivalent required; bachelors degree in hospitality management business administration or a related field preferred.
• Minimum of two (2) years of experience in hotel or property operations required; four (4) or more years of progressive management experience in hospitality preferred.
• Coursework or trade school experience in related fields preferred.
• CRM OPERA GDS or property management system experience preferred.
• Professional certifications such as CRP GMS or CCHP a plus.

What we are looking for:

• Strong leadership and interpersonal skills; able to build and sustain a motivated high-performing team.
• Excellent verbal and written communication abilities.
• Proven knowledge of sales development client relationship management and marketing strategy implementation.
• Sound financial acumen with the ability to read and analyze P&L statements and financial reports.
• Strong organizational and problem-solving skills with attention to detail and follow-through.
• Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint) and CRM systems.
• Ability to think strategically adapt to changing priorities and make informed timely decisions.
• Professional demeanor integrity and discretion in all interactions.

Work Environment:

• Standard office and property operations environment with frequent interaction with staff guests and vendors.
• Moderate noise levels typical of office and hospitality environments.
• May require flexibility to work weekends holidays and extended hours as business needs dictate.

Physical Demands:

• Regularly required to sit talk listen and use hands to operate computers phones and office equipment.
• Occasionally required to walk stand and reach with hands and arms.
• Must be able to lift up to 30 pounds.
• Ability to remain focused and composed in high-pressure or emergency situations.

Total Rewards:

Whats in it for you:

• Competitive Pay
• Commuter benefit
• Medical Dental and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races national origins genders gender identities or expression political affiliations religions sexes sexual orientations veteran statuses disabilities and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job but to describe the general nature of the job and a reasonable representation of its activities. Duties responsibilities and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986 any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

Where permitted by law as part of our hiring process we perform comprehensive background checks on all potential employees. These checks include verifying employment history checking references and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Required Experience:

Director