ServiceNow HRSD

Job Description:

Key Responsibilities

• Configure and customize ServiceNow HRSD modules including:
  • HR Case Management Employee Document Management Knowledge Management and Lifecycle Events.
• Design and develop custom HR applications and workflows tailored to business needs.
• Develop and maintain integrations between ServiceNow HRSD and external HR systems (e.g. Workday SAP SuccessFactors Oracle HCM) using REST/SOAP APIs IntegrationHub and MID Servers.
• Implement and optimize automated HR service delivery workflows using Flow Designer Workflow Editor and scripting.
• Write and maintain client scripts business rules UI policies script includes and scheduled jobs for HRSD processes.
• Support data migration onboarding/offboarding automation and employee self-service portal enhancements.
• Collaborate with HR IT and business stakeholders to gather requirements and deliver scalable solutions.
• Ensure compliance with security policies and data privacy regulations concerning employee data.
• Participate in ServiceNow HRSD platform upgrades patches and performance tuning.
• Troubleshoot debug and resolve HRSD platform issues promptly.
• Maintain comprehensive technical documentation and support knowledge transfer activities.

Required Skills & Qualifications

• 6- 10 years of experience developing on the ServiceNow platform with a focus on HRSD modules.
• Strong proficiency in JavaScript Glide scripting and ServiceNow client/server-side scripting.
• Experience building and customizing ServiceNow HRSD case management lifecycle events and knowledge base.
• Proven expertise in integrating ServiceNow HRSD with external HR systems using APIs and IntegrationHub.
• Familiarity with Flow Designer Service Portal and Scoped Applications development.
• Good understanding of HR processes and workflows (e.g. employee onboarding offboarding case management).
• Knowledge of data privacy and security principles related to HR data.
• Strong problem-solving skills and ability to work in an Agile environment.
• Excellent communication and interpersonal skills to collaborate with HR and IT teams.

MUST HAVE

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist HRSD
• Experience with Employee Service Center (ESC) and Knowledge Management in HRSD context.

Preferred / Nice-to-Have

• Familiarity with HR data models CMDB and LDAP integrations.
• Exposure to DevOps practices source control (Git) and CI/CD pipelines.
• Understanding of ITIL and HR compliance frameworks.

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