Role:ServiceNowArchitect/Lead Developer

The Team

The ServiceNow team at S&P Global is committed to driving innovation and enhancing the end-user experience across the organization. We work collaboratively with a diverse group of professionals including administrators developers business analysts and ITSM process leads. Our team values a global mindset effective communication and a proactive approach to problem-solving. We are focused on delivering transformational solutions that modernize our work environment and increase productivity.

The Impact

In this role you will be essential in making sure our ServiceNow architecture meetshigh standardsand satisfies stakeholder needs. By following established quality processes you will help deliver important projects faster using advanced technology whilemaintainingreliability. Your focus on problem-solving and careful analysis will help you achieve your goals and support the teams success. Your work will lead to improvements in our work environment and productivity strengthening S&PGlobalsdedication to innovation andpositiveend-user experience.

What isin it for you

Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage Be the part of a successful team which works on delivering top priority projects which will directly contribute toCompanysstrategy. You will use a wide range of technologies andhave the opportunity tointeract with different teams internally. You will also getplentyof learning and skill-building opportunities with participation in innovation projectstrainingand knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers business analysts and product managers who are experts in theirdomainwhich can help youto buildmultiple skillsets.

Responsibilities

Platform Architecture Design:

• Design andmaintainthe overall architecture of the ServiceNow platform ensuring scalability reliability and alignment with businessobjectives. Develop best practices for platform configuration and integration.

Solution Development and Customization:

• Oversee the development of custom applications modules and workflows on ServiceNow. Ensure solutions are built according to best practices and meet organizational needs.

Technical Leadership:

• Lead technical teams mentor developers and set coding standards. Provide guidance on complex technical issues and serve as the escalation point for technical challenges.

Governance and Compliance:

• Establish and enforce governance policies for ServiceNow usage security and data management. Ensure compliance with regulatory and organizational standards.

Integration Management:

• Architect and oversee integrations between ServiceNow and other enterprise systems (e.g.WorkdaySalesforce). Ensure seamless data flow and interoperability.

Performance Optimization:

• Monitor platform performance and proactively address bottlenecks or issues. Recommend and implement optimizations to improve user experience and system efficiency.

Stakeholder Engagement:

• Collaborate with business stakeholdersproductmanagers and other IT/Businessteams toreviewrequirements present technical solutions and align platform capabilities with strategic goals.

Change and Release Management:

• Oversee change management processes for ServiceNow deployments including code reviews testing and release planning to minimize disruptions and ensure quality.

Documentation and Knowledge Sharing:

• Create andmaintaincomprehensive documentation for architecture configurations and customizations. Promote knowledge sharing within the team and across the organization.

Continuous Improvement:

• Stay updated with ServiceNow platform updates new features and industry trends. Proactively recommend enhancements and drive continuous improvement initiatives.

• Collaborate effectively with technical and non-technical stakeholders to analyzedebugand resolve any issues.

Whatwe arelooking for:

• 10 12 years ofhands-onexperience indesigndevelopmentand delivery ofServicenowsolutions in global environments.

• Good understanding of software development lifecycle (SDLC) and Software Testing in an Agile/Scrum framework.

• Strong analytical thinking interpersonaloraland written communication skills with ability to work with technology stakeholders at variouslevels andincluding global teams.

• Extensive experience with ServiceNow architecture development and administration.

• Hands-onexperience inITSM ITOM HRSDCustom Applicationsand other ServiceNow modules.Respective certifications will beanadded value.

• Proficiencyin scripting languages used within ServiceNow (JavaScriptGlideScript).

• Excellent communication and stakeholder management skills.

• Experience with enterprise integrations and cloud technologies.

• Ability to lead and mentor technical teams.

• Knowledge of AI and machine learning concepts with hands-on experience implementing AI-driven solutions within ServiceNow.

• Familiarity with ServiceNow AI features such as Virtual Agent Predictive Intelligence and Natural Language Understanding (NLU).

• Skill in integrating third-party AI platforms and tools with ServiceNow to enhance automation and decision-making.

• Ability toleverageAI tooptimizeworkflows improve incident management and enhance user experience.

• A solid understanding of essential AI concepts including supervised and unsupervised learning natural language processing andLLMs.

Preferred Qualifications:

• Bachelors or higher degree in technology related field.