Customer Service Specialist Intermediate Front Office Staff (SA26029)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Salary Range

$20.76 - $27.53 / hourly; $43346 - $57482 / annually

Job Description

This position exists to be the first point of contact for students utilizing Student Health Services. The individual must be knowledgeable professional and able to work with a medical team provide basic care and educate students on managing their own health care.

Minimum Qualifications

• Specialized terminology- specialized medical terminology skills including training or experience with medical claims documentation.

• Ability to learn understand and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire.

• Word Processing skills sufficient to prepare memos reports invoices financial statements and other documents.

• Skills sufficient to modify develop and update spreadsheets.

• Customer Service Skills (phone in person) sufficient to respond to e-mail telephone and in-person questions inquiries and requests in a timely professional manner.

• Data entry skills sufficient to enter data into forms spreadsheets etc.

Preferred Qualification

• Experience working in a healthcare setting.

• Communication skills sufficient to work with a diverse population and obtain necessary information to assist with complex insurance and sensitive health-related issues and questions.

• Ability to prioritize workload and multi-task with phone in-person and electronic communication sufficient to independently gather information and provide timely accurate responses to varying questions and inquiries.

• Experience working with confidential and technical medical information and the ability to maintain strict confidentiality at all times.

• Experience with health insurance verification in a medical clinic

• Demonstrated commitment to fostering a diverse working and learning environment.

Other Requirements

Work safely at all times which includes but is not limited to participating and completing all required safety trainings as well as performing all job tasks in accordance with Minnesota State University Mankato policies and procedures utilizing appropriate tools equipment and personal protective equipment.

The Minnesota State University Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the schools policies procedures and programs concerning safety and security. Three years worth of statistics are included for certain types of crimes that were reported to have occurred on-campus or in other University affiliated locations. This report is available online at: may also request a paper copy from University Security at or by emailing .

Appointment Type

Unlimited Full-time (.75 FTE)

Work Shift (Hours / Days of work)

The academic year working days and hours for this position will be Monday through Friday; 8:00 a.m. to 4:30 p.m. The summer working days and hours will be Tuesday - Thursday; 8:00 a.m. to 2:00p.m. Working days and hours during breaks (holiday spring summer) will be reduced and variable based on department need.

Telework (Yes/No)

No - Based on the essential functions of this position MMB Policy #1422 and University policies relating to flexible work this position works Exclusively on Campus. A position that requires the employee to perform all their work at their campus work location.

About

More than 1600 talented faculty staff and 1600 student employees with a wide variety of skills and backgrounds support university operations every day. Our faculty and staff enjoy excellent benefits a team environment and challenging careers. As an affirmative action/equal opportunity institution we are committed to supporting the continued growth of our diverse community.

Destination 2030 the Universitys strategic plan announced by President Edward Inch in August 2023 commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity inclusion and belonging.

We also take the opportunity to recognize that we live work and learn in the homeland of the Dakota people whose language frames our nameMinnesota State University Mankato

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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