Vet Express Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

The Vet Express Manager will focus on the project management and execution of the Vet Express D2C model. The Vet Express manager will also focus on everyday management of the D2C value proposition driving continuous improvements and efficiencies over time in close collaboration with the UK Sales team & working in conjunction with D2C experts to maximise Vet recommendation pet owner experience conversion.

Responsible for management of the UK Vet Express system including service development road map & day to day operations

Monitor analyse and report performance of key Vet Express metrics as well as creation & socialisation of clear dashboards

Define pricing guidelines regularly monitor and provide recommendations to Pet Professional Director to ensure market competitiveness

Collaborate with UK demand team to understand pain points for Clinics & Pet Owners to improve digital recommendation & conversion (including time spent in clinics & trade shows)

Coordinate & deliver roadmap on service / tool improvements to drive short- and long-term value alongside Vet Source UK Demand and D2C Experts

Enrich service level over time (take actions to improve NPS)

Optimise any appropriate media clinic & trade show communications to drive visibility & use of Vet Express

Define & optimise CRM flows including but not limited to initial recommendation follow up for non order follow up for drop off reactivation engagement complimentary products
Develop long term plan to scale solution with Corporate Vet Chains Independents & Pet Rescue centres

What are we looking for:

Proven experience in E-Commerce Sales or Digital Marketing
Strong commercial mindset
Capable of developing and building relationships across a matrix organisation.

What can you expect from Mars

Work with diverse and talented Associates all guided by the Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
Best-in-class learning and development support from day one including access to our in-house Mars University.
An industry competitive salary and benefits package including company bonus.

Required Experience:

Manager

Job Description:The Vet Express Manager will focus on the project management and execution of the Vet Express D2C model. The Vet Express manager will also focus on everyday management of the D2C value proposition driving continuous improvements and efficiencies over time in close collaboration with ...

Job Description:

Responsible for management of the UK Vet Express system including service development road map & day to day operations

Monitor analyse and report performance of key Vet Express metrics as well as creation & socialisation of clear dashboards

Define pricing guidelines regularly monitor and provide recommendations to Pet Professional Director to ensure market competitiveness

Collaborate with UK demand team to understand pain points for Clinics & Pet Owners to improve digital recommendation & conversion (including time spent in clinics & trade shows)

Coordinate & deliver roadmap on service / tool improvements to drive short- and long-term value alongside Vet Source UK Demand and D2C Experts

Enrich service level over time (take actions to improve NPS)

Optimise any appropriate media clinic & trade show communications to drive visibility & use of Vet Express

Define & optimise CRM flows including but not limited to initial recommendation follow up for non order follow up for drop off reactivation engagement complimentary products
Develop long term plan to scale solution with Corporate Vet Chains Independents & Pet Rescue centres

What are we looking for:

Proven experience in E-Commerce Sales or Digital Marketing
Strong commercial mindset
Capable of developing and building relationships across a matrix organisation.

What can you expect from Mars

Work with diverse and talented Associates all guided by the Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
Best-in-class learning and development support from day one including access to our in-house Mars University.
An industry competitive salary and benefits package including company bonus.

Required Experience:

Manager