Service Manager
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Job Location:
Manchester - UK
Yearly Salary:
GBP 50000 - 60000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.
We recently migrated all of our customers onto our very own proprietary platform - so its an exciting time to join us. With the help of our new platform were able to pioneer new products and drive more advanced creative technologies. The result Unrivalled experiences for millions of customers worldwide.
Betfreds Technology department is driven by innovation and youll be at the heart of unlocking our new platforms potential. So if you want to help shape the future of betting and gaming then its to time to join us.
Job Purpose
In a product-led organisation the Service Manager plays a pivotal role in ensuring that customer-facing services are delivered efficiently reliably and in alignment with product strategy. They act as the bridge between product teams support functions and customers ensuring that service delivery meets agreed standards and contributes to customer satisfaction and business growth.
Job Duties
Service Operations & Delivery
Oversee the day-to-day operations of service delivery across multiple products.
Ensure services meet agreed SLAs KPIs and customer expectations.
Coordinate with product teams to align service delivery with product releases and updates.
Performance & Continuous Improvement
Monitor service performance metrics and customer feedback.
Identify areas for improvement and lead service optimisation initiatives.
Develop and implement service improvement plans and problem management strategies.
Stakeholder & Customer Engagement
Act as the primary point of contact for service-related escalations.
Build strong relationships with internal stakeholders and external customers.
Represent the voice of the customer in service design and delivery discussions.
Governance & Compliance
Ensure compliance with internal policies industry standards and regulatory requirements.
Maintain accurate documentation of service processes SLAs and operational procedures.
Team Leadership & Development
Provide coaching training and performance management.
Foster a culture of accountability collaboration and customer-centricity.
Knowledge Skills and Experience
Proven experience in service management ideally within a product-led or tech-driven environment.
Strong understanding of ITIL frameworks and service lifecycle management.
Excellent communication and stakeholder management skills.
Ability to interpret data and drive decisions based on insights.
Experience working with tools like Jira Confluence ServiceNow or similar platforms.
Whats in it for you
We offer a variety of competitive benefits some of which vary depending on the role youre recruited to. Some of what you can expect in this role includes:
A competitive rate of pay and pension contribution ()
Generous discretionary bonus schemes incentives and competitions
An annual leave entitlement that increases with length of service
Access to an online GP 24/7 365 days a year for you and your immediate family.
Employee wellbeing support through our Employee Assistance Programme
Enhanced Maternity & Paternity Pay
Long Service Recognition
Access to a pay day savings scheme financial coach and up to 40% of your earned wage ahead of payday through Wagestream.
For More information visit our done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Sharp Gaming Limited has changed its name to Betfred Technology Limited. Betfred Technology Limited will function as Betfred's technology department. The name change took effect on 29th April 2024.
