VP, Project Delivery

We run a single cloud platform that powers our business at the Moment of Service. This role owns day-to-day platform operations for IFS Cloud OSCA and ServiceNow ensuring stable services predictable throughput and continuous improvement.

About the role

You will own the BAU operating model for our core platforms. Run intake prioritisation capacity planning release/change and incident/problem management. Align backlogs with business value keep services reliable and improve flow using agile delivery methodology.

What you will deliver

• A unified BAU backlog and intake for IFS Cloud OSCA and ServiceNow
• Clear capacity plans quarterly forecasts and sprint/kanban throughput targets
• Safe frequent changes via automated pipelines change control and standard release paths
• Higher service reliability and faster recovery with strong observability and runbooks
• Self-service automation and knowledge that reduce manual handoffs

Key responsibilities

Strategy and operating model

• Convert business demand into a single prioritised backlog; balance run small change and minor enhancements
• Lead capacity planning and quarterly/PI forecasting; track plan vs actual and adjust early
• Define guardrails for configure vs customise integration patterns data flows and security

Agile delivery and flow

• Run agile at scale across BAU squads (Scrum/Kanban) with lightweight governance and clear definitions of done
• Use flow metrics (cycle time WIP throughput work item age) to improve predictability
• Maintain a stable cadence: refinement planning demos and retros that drive tangible improvements

Service reliability and change

• Own Level 2 3 incidents problem and change processes; reduce repeat incidents via RCA and preventative actions
• Standardise release and change windows; enforce quality gates rollback design and non-prod parity
• Build observability: logging metrics tracing and actionable alerts tied to SLOs/SLAs

Platform ownership

IFS Cloud

• Run upgrades extensions and integrations across Finance HR Operations with minimal downtime
• Establish medallion-style data patterns and reporting guardrails to support analytics and AI

OSCA

• Use OSCA to orchestrate cross-platform workflows; manage event models and integration contracts
• Ensure resilience for orchestrations; own playbooks and RTO/RPO expectations

ServiceNow

• Make ServiceNow the front door for intake request change and knowledge
• Own ITSM/ITOM/CMDB/HRSD backlogs; improve data quality and automation across the platform

People and ways of working

• Build high-performing BAU squads (platform integration BA); skills matrix career paths and coaching
• Operate follow-the-sun/on-call models where needed; keep runbooks and KB articles current
• Foster a culture of safety ownership and measurable outcomes

Vendors cost and compliance

• Manage vendors for value not dependency; align roadmaps and SLAs
• Track TCO and unit costs; target savings through automation and standardisation
• Meet security privacy and audit requirements; maintain accurate CMDB and access controls

How success will be measured

• Capacity plan accuracy backlog health and predictable throughput
• DORA/flow metrics: lead time for change deployment frequency change fail rate time to restore
• SLO/SLAs for availability and incident response; fewer repeat incidents
• Automation and self-service adoption; reduced manual effort and cycle time
• Budget adherence and TCO trends

Qualifications :

About you

• You will have deep experience running BAU/platform operations at scale across at least two of: IFS Cloud ServiceNow (ITSM/ITOM/CMDB/HRSD) OSCA or similar orchestration
• You are strong in capacity planning quarterly forecasting and agile delivery methodology (Scrum/Kanban)
• You have a solid grasp of integration patterns data flows security compliance and observability
• You are a pragmatic leader who moves between strategy and detail; clear communicator who earns trust
• You are comfortable with ITIL practices adapted to modern engineering and product ways of working

Why join IFS

Youll shape how our core platforms run every day improving reliability speed and user experience. If you thrive on steady measurable progress and empowering teams to do their best work join Team Purple and make your moment.

Additional Information :

What Were Offering

• Salary Range: $225000 to $275000 CAD plus bonus potential
• Flexible paid time off including sick and holiday
•  Medical dental & vision insurance
•  RRSP
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time