Senior Designer, Lifecycle
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; Austin Texas; and New York City NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team:
As a growing Creative team we touch every corner of the growing Upstart business. We sit within Growth designing for impact across all channels and verticals elevating the brand and seeking to be thought-leaders in our industry and beyond. We are currently working hard and fast to meet the companys needs while building a culture of creativity that will empower the continued evolution and success of our short were darn good but were looking for teammates to help us rise to greatness!
As Senior Designer of Lifecycle at Upstart youll partner closely with the Product and Lifecycle Marketing teams as well as your fellow Creative team members to create best-in-class experiences across the customer lifecycle from future to current borrowers. Youll take ownership over how the Upstart brand shows up across email push rich push SMS and in-app surfaces ensuring design excellence and consistency at every touchpoint. Youll elevate the craft of design inspire creative excellence and help move the brand forward with fresh thinking and purposeful execution.
Position Location - This role is available in the following locations: Remote
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How youll make an impact
- Lead the creative vision and execution across email journeys push notifications SMS and in-app surfaces ensuring design excellence and consistency across all borrower touchpoints.
- Create synergies across Lifecycle journeys by identifying gaps optimizing design modules and guiding the development of scalable systems that drive efficiency consistency and strengthen the brand.
- Stay informed on Lifecycle testing results applying learnings to future assets and proactively suggesting new creative tests to improve performance execution and brand affinity.
- Partner cross-functionally and within Creative to concept design and deliver high-performing campaigns that integrate insights and testing outcomes to drive measurable results.
- Maintain ownership of design best practices for Lifecycle channels ensuring assets meet accessibility usability and technical standards while proactively identifying opportunities to enhance performance.
- Help bring creative learnings and innovations back to the broader Creative team (and beyond) to drive cross-channel synergy and inform brand-level strategy.
Minimum Qualifications
- 5 years of professional experience in design and creative services.
- Proven track-record of success leading and executing design across Lifecycle channels.
- Comprehensive knowledge of channel-specific creative best practices for conversion and measurement.
- Expert-level proficiency in design software (Adobe Creative Suite Figma etc)
- Bachelors degree in Design Visual Communications or related field or equivalent practical experience.
Preferred Qualifications
- Ability to manage multiple projects and timelines in a fast-paced environment.
- Skilled in articulating design decisions and creative perspectives to non-creative stakeholders.
- Experience collaborating with cross-functional partners and managing vendor or agency relationships.
- Knowledge of AI-assisted design tools or emerging technologies that can enhance creative workflows.
- Ability to approach challenges with curiosity adaptability and enthusiasm for creative problem-solving.
- Knowledge of CRM and lifecycle marketing platforms such as Iterable or Braze.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15000 per year
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-REMOTE
#LI-Associate
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Senior IC
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
