CORE Program Director

Contra Costa Countys Health Housing and Homeless Services (H3) mission is to ensure an integrated system of care from prevention through intervention for persons experiencing homelessness within our line with our mission H3 programs serves to streamline access to housing and services while addressing barriers that prevent people from getting and staying housed.

SUMMARY

The Program Director supervises all outreach managers for the Coordinated Outreach Referral & Engagement (CORE) Program and serves as a program operations resource throughout the organization. The Program Director is a strategic collaborative and results-oriented leader with strong management design and implementation skills who will manage the internal service delivery programs of Health Housing and Homeless Services (H3) in alignment with its core mission quality standards and partnership with Heluna Health.

With strong supervisory and management skills the Program Director will supervise program leaders ensuring that programmatic outcomes are developed closely monitored and accomplished. The Program Director will participate in the ongoing refinement and implementation of the best practice model for emergency transitional and permanent housing and services for homeless adults and youth.

Salary: $97035.73 - $117170.91 Annually

ESSENTIAL FUNCTIONS

• Program Staff Supervision:
  • Hire train develop and supervise a team of high-level Program Managers. Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement.
  • Facilitate regular Program Managers meetings. Provide regular supervision and ensure that staff is resourced with individual professional development plans. Conduct annual reviews of direct reports. Manage and coordinate the Program Managers effort to develop manage and evaluate highly effective programs and service delivery systems.
  • Work with program managers to cultivate and oversee adherence to aspirational measurable and strategic operational and performance goals for each program.
  • Provide feedback counseling and accountability. Build buy-in from all levels.
  • Ensure that all program leaders are aligned with mission and focused on meeting outcomes through integrating effective responses to evaluative feedback.
• Program Operations:
  • Oversee effective day-to-day operations of all contracted housing and services including the structure and functioning of all program components facilitating and coordinating program activities to ensure that the H3 offers comprehensive integrated programming that develops self-sufficiency and achieves outcomes.
  • Design and implementation of policies and protocols that create efficient and reliable program operation systems and ensure compliance with all governmental and private contracts and funding agreements.
  • Manage implementation of cogent outreach strategy to promote awareness and utilization of H3 housing and services under the direction of the Chief of Programs.
  • Complete all necessary reports to funders that demonstrate program effectiveness. Work with H3 Operations team to ensure clarity regarding contract deliverables and program ability to meet contract requirements.
• Leadership and Cross-Functional Collaboration:
  • Work closely with the Chief of Programs to provide leadership and strategic direction around services and service delivery.
  • Actively participate in regular scheduled management meetings agency staff meetings and individual supervision with the Chief of Programs providing recommendations regarding various courses of action within programs.
  • Identify and utilize opportunities for H3 programs to grow as a knowledge leader and program- service provider in our field.
  • Professionally and effectively represent Heluna Healths partnership with H3 to government funders and field sources at meetings conferences and speaking engagements serving as an ambassador and advocate for the program and promoting the advancement of the programs mission.

JOB QUALIFICATIONS

• Ability to gather and analyze data prepare reports and recommendations for the resolution of systems issues.
• Prepare accurate and concise
• Exercise good judgment and discretion in handling confidential
• Deal tactfully diplomatically and objectively with consumers providers government and elected officials and general
• Good communication skills both verbal and
• Ability to work with diverse
• Ability to be supportive and provide guidance in a non-judgmental manner; good crisis de-escalation
• Ability to answer after hour crisis

Education/Experience

• Education
  • Possession of a baccalaureate degree from an accredited college or university with a major in Social Work Psychology Public Administration Hospital/Health Administration or a closely related field.

• Substitution for the required degree:
  • Successful completion of at least 60 semester or 90 quarter units from an accredited college or university which included courses in English Composition Social Science Behavioral Science and mathematics transferable to the California State University System for credit and three years of full-time (or the equivalent of full-time) experience performing administrative duties in a housing/homeless services agency or program.

• Experience
  • Two years of program/project management experience in an administrative capacity with the responsibility for contract management and program planning in a public or private setting that provides Housing and/or Homelessness services.

Certificates/Licenses/Clearances

• Must possess a valid California drivers license due to driving County vehicle at times.

Other Skills Knowledge and Abilities

• Desired Qualifications:
  • Experience working in Contra Costa County and knowledge of social service providers and emergency provider network.
  • 3 years of experience working specifically with individuals in programs that address the basic mental health physical health educational cultural and developmental needs of the homeless in a diverse and multi-cultural environment.
  • Excellent communication skills particularly in areas of public speaking and writing.
  • Bilingual bicultural in Spanish.
  • Lived experience of homelessness and/or accessing behavioral health services.
  • Previous experience or training in street outreach and clinical case management.
  • Knowledge of the Contra Costa emergency provider network.
  • Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Occasionally

Sit: Frequently

Handling / Fingering: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb Crawl Kneel Bend: Occasionally

Lift / Carry: Occasionally - Up to 50 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5 hrs/day)

WORK ENVIRONMENT

Various environments depending on job necessities can include but not limited to: General Office Setting Indoors Temperature Controlled.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience:

Director