Boarding School Support Associate, Summer 2026

Bradenton, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024 IMG Academy is the worlds leading sports education brand providing aholistic education model that empowers student-athletes to win their future preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through aninnovative suite of on-campus and online experiences:

Boarding school and camps via a state-of-the-art campus in Bradenton Fla.
Online coachingvia the IMG Academy brand with a focus on personal development through the lens of sport and performance
Online college recruiting via the NCSA brandproviding content tools coaching and access to a network of 40000 college coaches

TheBoarding School Support Associate Summer 2026willbe responsible forhelping process all aspects of student enrollment at IMG guiding over 1500 returning students new students and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure the Enrollment Office is fully supported to provide resources and support thatisnecessary for the student to havean incredibleexperience at IMG Academy!Responsibilities include but are not limited to owning processes and communication related to the onboarding of addition creating distributing andfinalizingenrollment agreements.

Position Responsibilities:

Process

Effectively communicating with clients about requirements and expectations for their boarding school experience
Responsible for the onboarding experience of a boarding school family including managing the clearance of registrations forms for boarding school
Utilize CRM system and other trackers daily to update communication and process on all required student health & registration forms

Communication

Provide exceptional customer service and accurate communication with current and potential IMG Academy families
Act as a liaison and point of contact between the families and the Academy specifically regarding the onboarding experience
Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrivetocampus

Collaboration

Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team ensuring effective communication
Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth
Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts John Hopkins and other relevant stakeholders on campus
Manage the Support Team email and phone line to fulfill customer requests
Provide coverage manage and assist the clearance of registration forms for boarding school.
Provide coverage during boarding school check-in to answer any questions way find andassistwhere needed
Assist with overflow of needs from other departments especially during peak seasons on campus
Other duties as assigned

Goals

Successfully contribute to achieving 100% registration and health forms clearance for boarding school
Maintainaccurateenrollment data and status tracking in real time
Maintainaccurateregistration and health forms data and status tracking in real time

KnowledgeSkillsand Abilities

1 year of progressive work experience
Experience with high-volume calling
Excellent written and verbal communication skills
Adequate Microsoft Excel skills (Data Validation IF formulas VLOOKUP Pivot Tables Slicers Conditional Formatting etc.)
Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion
Proven ability to multi-task while handling a wide array of responsibilities
Experience communicating highly sensitive information amongst multiple departments
Strong commitment to customer service and the student-athletes and their families experience as well as collaboration within the team and across multiple departments on campus

Preferred Skills

Knowledge of electronic contract signing software issought but notrequired(i.e. Adobe Signable etc.)
Knowledge of a Health Record/Online Registration platform issought but notrequired
Bilingual (Spanish)

Physical Demands and Work Environment

Ability to work flexible hours to include nights weekends and holidays isrequired

Background Requirements:

Requires a background check upon offer
Requires a drug test upon offer

Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.About IMG AcademyNamed one of the Best and Brightest Companies to Work For in the Nation in 2024 IMG Academy is the worlds leading sport...