Jr. IT Officer

Want to help make adifference

CIIT seeks to revolutionize Philippine education by putting industry-based student-centered learning affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals a team with a shared desire to innovate in the education space and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

Instructions for Applying

1. Prepare your resume in .doc or .pdf format
2. Prepare your letter of application/cover letter
3. Click on theApply for this Jobbutton
4. Fill up the form with relevant personal details
5. Upload your resume/curriculum vitae and cover letter in the corresponding field
6. Answer the qualifying questions completely
   
7. Hit theSubmit Applicationbutton

Note: Incomplete requirements will not be processed. Once every task has been completed please wait for approximately 2-3 working days to receive an update on your application.

Qualifications

• Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience)
• 13 years of experience in basic IT support or customer-facing technical roles
• Knowledge of common computer issues and the ability to provide simple troubleshooting
• General understanding of internet and network basics
• Experience setting up and taking care of computers printers and other office or school equipment
• Ability to assist with user accounts passwords and basic system tasks
• Familiarity with using a helpdesk or ticketing system
• Good communication and customer service skills
  

Responsibilities

• Diagnose and resolve technical issues involving computers software peripherals and other IT technologies
• Provide prompt helpdesk support to students faculty and staff; log prioritize and track support tickets to ensure timely resolution
• Assist in monitoring and maintaining network connectivity Wi-Fi performance and basic network configurations
• Support user account setup password resets system access requests and routine system maintenance tasks
• Set up install and maintain computers printers projectors and other IT equipment; perform routine checks to ensure functionality
• Provide on-site IT assistance during school activities programs and events including AV setup and live support
• Maintain accurate logs of incidents resolutions asset inventories and recurring issues; prepare basic reports as needed.
• Assist the IT team in maintaining servers storage network equipment and other core infrastructure components.

Required Experience:

Junior IC