Spa Reservations Supervisor Signia by Hilton La Cantera Resort and Spa
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Signia by Hilton La Cantera is looking for a Spa Reservations Supervisor to join their team!
Nestled high above the rolling hills and live oaks of the Texas Hill Country Signia by Hilton La Cantera offers a serene resort experience featuring over 140000 sq. ft. of event space a luxury spa outdoor pools a kids camp and an 18-hole championship golf course. Guests can savor bold flavors across four restaurants and five bars with convenient access to premier shopping dining Six Flags and the San Antonio Airport.
The ideal candidate holds 2 years of leadership experience in a customer service environment with the ability to lead train and support teams in a fast-paced environment where organization communication and a personable demeanor are key!
As the Loma De Vida Spa Reservation Supervisor you will be expected to:
Reservation & Guest Service Management
Oversee all incoming spa calls emails online inquiries and booking requests to ensure timely and professional responses.
Monitor reservation accuracy treatment availability and scheduling to maximize therapist utilization and revenue.
Handle complex guest requests complaints or scheduling conflicts providing solutions that prioritize guest satisfaction.
Maintain detailed knowledge of spa services promotions pricing and policies.
Team Leadership & Training
Supervise coach and support spa reservation agents in daily tasks and service standards.
Conduct training sessions on reservation procedures telephone etiquette upselling techniques and software usage.
Monitor agent performance through call reviews feedback sessions and productivity metrics.
Create and manage staff schedules to ensure adequate coverage.
Operational Support
Work closely with the Spa Manager Front Desk and therapists to ensure accurate communication of schedules and guest needs.
Update and maintain reservation software service menus availability and pricing.
Assist with daily reports forecasts and KPIs related to bookings revenue and guest trends.
Ensure compliance with spa policies safety standards and brand service guidelines.
Sales & Revenue Optimization
Promote and upsell spa services memberships packages and retail products.
Use yield management strategies to improve occupancy during peak and off-peak times.
Identify opportunities to increase revenue through enhanced reservation operations.
The BenefitsHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it throughDailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Educationincluding:college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you canpurchaseHilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
