MT Customer Relations, Pipeline and Proposals

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role Management Trainee Customer Relations Pipeline and Proposals
The Renewal Support Specialist reports to a Renewal Proposal Supervisor and is part of a team supporting clients renewals customers. This role delivers timely accurate and compliant renewal quotations by validating scope applying contract language managing billing terms and coordinating across Sales Legal Finance and partner representatives. Specialists at this level own renewal opportunities end-to-endfrom data validation through customer deliverywhile sharing best practices and identifying workflow improvements.
Responsibilities

Analyse contract details and validate terms with the customer by comparing asset lists from sellers to partner install-base reports confirming quantities service dates and program compliance before issuing quotes.
Engage with customers as needed for questions regarding quote details renewal programming and other renewal support-related areas.
Apply approved legal language to contracts by reviewing partner program rules against customer requirements and recommending standard or revised clauses for supervisor or Legal approval.
Define downstream dependency rules for revenue recognition tax and commissions when notified of end-of-service or discontinued products and reconcile renewal quotes with comparable replacement SKUs.
Resolve internal and external quoting issues by raising partner-portal cases for entitlement or tool errors and navigating system or process delays keeping stakeholders informed until closure.
Support partner/vendor contract management by assisting the contracts team in verifying the accuracy of Statements of Engagement (SOE) or Statements of Work (SOW) tied to renewal quotes.
Manage standard terms and billing schedules by reviewing contract schedules adjusting billing dates co-term details and renewal frequencies and documenting changes for Finance and downstream systems.
Contribute to continuous improvement by documenting recurring pain points and proposing process or automation enhancements.
Engage in professional development through partner webinars renewal-process training and shadowing senior specialists to deepen product program and contract knowledge.
Achieve or exceed KPIs for turnaround time data quality and customer satisfaction.
Support ongoing reporting on renewal status and key metrics.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in finance Accounting Business Administration or a related field.
Excellent communication skills in English (verbal and written).
Applies advanced skills to solve atypical problems and handle a variety of support scenarios.
Acts as a resource to peers sharing expertise and knowledge.
Communicates complex or technical information clearly.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.