Pay Rate: $22.40/hr
Schedule: SundayThursday (Overnight)
We help make your world a safer place.
Securitas is a global company providing the most advanced and sustainable security solutions in the industry. Operating in 47 countries with 355000 employees and over 150000 clients we play a critical role in protecting people property and operations around the world.
Our Global Security Operations Center (GSOC) positions are essential to maintaining a safe and secure environment. GSOC Operators serve as the central communication hubmonitoring systems coordinating responses and supporting on-site teams. This role requires strong attention to detail advanced computer capabilities and experience in both security and SOC operations.
As a GSOC Operator assigned to the Framingham region you will monitor security systems coordinate responses and maintain detailed incident documentation. This role directly supports field officers and ensures the safety of personnel and property across client facilities.
Surveillance & Monitoring: Operate CCTV alarm monitoring software and life-safety systems to identify and respond to potential threats.
Access Control: Utilize advanced computer systems and security platforms to manage and monitor access points.
Emergency Dispatching: Coordinate responses to alarms incidents and emergencies using radios phones and digital communication tools.
Communication: Maintain clear and professional communication with on-site officers emergency responders and client stakeholders.
Incident Reporting: Record all incidents alarms and system activity with accuracy and attention to detail.
Training & Development: Complete a structured training program covering GSOC systems emergency protocols and site-specific procedures.
Customer Service: Provide professional support to client personnel and visitors helping create a safe and secure environment.
Excellent observational multitasking and decision-making skills
Ability to remain calm and professional under pressure
Strong written and verbal communication abilities
High technical aptitude with the ability to learn new software quickly
Ethical reliable and committed to following all safety protocols
Must be at least 18 years old
High school diploma GED or equivalent
Reliable transportation and communication
Legal authorization to work in the United States
Fluent in spoken and written English
Advanced computer skills required
Minimum 23 years of security experience required
SOC or control-room experience strongly preferred
3 years of customer service experience
Medical (Anthem) Dental (Aetna) Vision (VSP)
401(k) with employer match
Paid life insurance paid time off and paid uniforms
Company-paid training and continuing education
Wellness financial and EAP programs
Employee discount programs (vehicles electronics travel and more)
Securitas is a trusted security partner helping make the world a safer place.
Learn more and apply today at to explore your career path.
EOE/M/F/Veterans/Disabilities
Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status or any other legally protected characteristic.
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