Retention Specialist

Responsible for effectively answering inbound calls from our credit card merchants and sales representatives and resolving issues related to account closure requests.

Process inbound calls to the point of resolution from customers seeking to close account request contract information and/or lodge complaints.
Maintain a high level of patience and professionalism while explaining in-depth contract information to customers or sales offices/representatives.
Provide assistance to both internal and external customers while exhibiting tact courtesy and maintaining a professional demeanor.
Process incoming correspondence regarding customer requests or account closures.
Assist with any overflow calls from other call center queue(s) because of low staffing or high volume of calls.


Basic Qualifications:
Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years
Prior experience explaining in-depth contract or policy information or working in a collections environment is required.
Functional knowledge of Microsoft Outlook Word and Excel.
Capable of producing comprehensive documentation.
Competently analyzes and prioritizes information to make appropriate recommendations.
Experience informing clients superiors peers and direct reports based on their information needs.

Preferred Qualifications:
Education and Experience: Associates and 0 years
Bilingual (English/Spanish) is preferred.

Ability to work in a fast-paced high volume call center environment with minimal guidance or supervision.
Maintains above average knowledge of First Americans various contract revisions workflow policies procedures and systems.

Speaks clearly and effectively in a variety of settings.
Excellent written communication skills.

Pays attention to detail. Approaches work in a meticulous and thorough manner.

Manages time effectively and prioritizes completing tasks to meet deadlines.
Has excellent attendance and completes quality work on time.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:

• Healthcare (Medical Dental Vision)

• Paid Time Off Volunteer Time Off and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .