Business Systems Project Manager

8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.

8x8 is looking for a Business Systems Project Manager who will oversee the integration and efficiency of business applications and systems while ensuring that technology solutions align with the operational goals and strategies of the company. The ideal candidate is a strategic thinker and hands-on executor who can bridge the gap between business needs and technical deliveryensuring that our systems processes and tools empower GTM teams to operate efficiently and deliver a world-class customer experience.


Responsibilities

• Lead the planning execution and delivery of multiple projects using structured project management methodologies

• Drive accountability and transparency across stakeholders through consistent project updates and status reporting.

• Partner with the Business Applications team and GTM teams (Sales Marketing Channel) to implement effective system and process changes that meet business objectives.

• Collaborate with stakeholders to understand business requirements workflows and system dependencies.

• Manage projects with a solid understanding of processes and systems to ensure effective coordination between business and technical teams.

• Identify opportunities to streamline or automate processes and drive data-informed improvement discussions.

• Oversee projects impacting our Salesforce system and related sales tools stack (ZoomInfo Outreach LinkedIn Sales Navigator Highspot Impact Skillibrium Klue etc.).

• Collaborate with vendors on implementation support and enhancement initiatives to ensure solutions meet business and technical requirements.

Qualifications

• Bachelors degree in Business Administration Information Systems or related field (or equivalent experience).

• 3 years of combined experience in Project Management and Business Analysis preferably in Revenue Operations or Sales Systems.

• Expertise in project management methodologies

• Proven track record in managing Salesforce or similar CRM-driven projects.

• Understanding of GTM processes (Lead-to-Cash Territory Management Forecasting Analytics and Reporting).

• Strong analytical organizational and communication skills with the ability to influence at all levels.

• Experience working cross-functionally with technical and non-technical stakeholders.

• Proficient in using Google Workspace applications

• Experience with project management tools (e.g. Jira Workboard Coda Smartsheet)

• PMP certification is a plus.

Work arrangement:

• Hybrid setup. 2-3x a week onsite at our office in BGC

• Amenable to work US hours

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