Key Account Manager (Operations)
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Yearly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Key Account Manager (KAM) - Manpower industry experience is must
Location: Gurgaon
Company: Innovision Limited
Role Summary
Innovision Limited is hiring a Key Account Manager to manage key client accounts ensure high-quality service delivery drive contract renewals and coordinate with internal teams across Security Facility Management and Manpower Outsourcing services.
Key Responsibilities
1. Client Relationship Management
- Maintain strong client relationships with 90% satisfaction.
- Resolve escalations within 48 hours.
- Conduct regular meetings and feedback reviews.
2. Contract Renewal & Retention
- Achieve 95% contract renewal rate.
- Maintain quarterly client retention of 90%.
- Identify upselling/cross-selling opportunities.
3. Service Delivery & Quality Assurance
- Ensure 95% SLA compliance at client sites.
- Monitor manpower performance and conduct regular audits.
- Maintain client satisfaction score of 8/10.
4. MIS & Reporting
- Submit timely weekly/monthly reports.
- Coordinate with Ops Payroll Recruitment & Compliance teams.
5. Manpower Performance Monitoring
- Ensure 95% manpower availability and attendance.
- Track attrition absenteeism and deployment gaps.
Qualifications
- Bachelors degree in Business Operations or related field.
- 5 years of experience in KAM preferably in Security/FM/Manpower Outsourcing.
- Strong knowledge of SLAs service metrics & compliance.
- Excellent communication negotiation & MS Excel skills.
Why Join Us
- Work with industry leaders in integrated workforce solutions.
- Exposure to diverse PAN India clients.
- Growth-oriented performance-driven environment.
Apply Now:
#WeAreHiring #KeyAccountManager #InnovisionCareers #ClientSuccess #Operations
Required Experience:
Manager
Key Skills
- IT Hardware
- Ado
- Agriculture
- Market Research
- Art And Craft
About Company
INNOVISION LIMITED is a forerunner in providing customized solutions for its clients evolving needs and is recognized for its dedication to providing the most progressive and value-driven services in the industry today. By proactively customizing security mechanisms for highly demandi ... View more
