International Agent Officer
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
About us:
World Courier
Our commitment to People Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to todays cutting edge logistics solutions for Cell & Gene Therapies that save lives we now have over 3000 employees at 140 offices in more than 50 countries worldwide AmerisourceBergen is now Cencora ranked #11 on the Fortune 500.
The Role:
We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada Madrid.
You will be the primary contact for clients and agents based in Middle East and Africa as well as for the whole network of World Courier offices for shipments within these regions.
You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.
Location: Coslada Madrid.
Shift Pattern:
Sunday from 09h00 to 17h30
Monday to Thursday from 11h30-20h00
Flexibility to cover public holiday (paid as an overtime and receive an extra lieu day)
Until the completion of the training period (approx. 3 months) youll work 4 days from the office (Monday to Thursday). Thereafter you can work 2 days from home one being Sunday (Hybrid)
What youll be doing:
Handle enquiries from clients agents and World Courier offices via phone and email in English and French
Receive bookings via email and update World Couriers internal tracking system.
Provide quotations via email.
Monitor and track ongoing shipments reacting to any deviation from the plan.
Keep clients and World Courier offices updated to the status of their shipment especially regarding delays.
Action all notes sent in World Couriers internal tracking system.
Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
Communicate any temperature results as soon as possible after delivery checking and noting any deviations.
Build and maintain relationships with World Courier offices clients agents airlines handling agents and suppliers.
Ensure internal systems are kept updated when new jobs are raised in the system.
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What youll have (Candidate requirements):
Language Requirement: Fluency in English and French verbal and written. (Essential)
Conversational level- Spanish language
Prior experience or knowledge of the logistics sector (Desirable)
Able to follow procedures and instructions and provide relevant information on request.
Knowledge of Ms Office- Word Excel Outlook.
Ability to work as part of a team and independently.
Strong team player able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.
Self-motivated uses own initiative and high attention to detail
Flexible attitude for working shifts and last-minute coverage.
Able to prioritize workload which may change throughout the day
Kind polite reliable and trustworthy
Whats in it for you:
Salary: Starting 24090 per annum increasing to 27000 after 6 months (successful completion of the probation period).
Annual Bonus Plan: 5%
Excellent Employee Benefits:
25 days holiday allowance plus bank holidays.
Private Healthcare Insurance
True Blue reward Scheme
Annual performance-based pay review
Annual Staff events
Career Progression Opportunities
A unique opportunity to work for a Global purpose led organisation.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier de Espana S.A.Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Intern
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
