Receptionist

Who are we

Australian Greek Welfare Society (t/a as PRONIA) has since 1972 built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIAs programs focus on direct service delivery including counselling information provision and crisis intervention community education as well on the delivery of specialist services in aged care disabilities family and childrens programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individuals capacity and build community capital.

What you will be doing

This position reports to the Office Manager and its primary role is to receive client inquiry calls process client information and direct them to the appropriate service delivery area as well as monitor and analyse the level and type of incoming calls through addition it will provide receptionist and administrative support functions for PRONIA to the admin team.

Key Responsibilities

• Perform all reception and switchboard duties managing incoming calls and directing them to the appropriate service area.
• Process client inquiries and identify which program or department the inquiry should be referred to.
• Maintain the visitors book and ensure all visitors sign in and out.
• Maintain a pleasant clean and professional reception area and waiting space ensuring client information resources are updated.
• Welcome and direct visitors to relevant program areas as required.
• Set up and pack down meeting rooms when required.
• Opening and closing the office as required.
• Carry out general administrative tasks including filing collating photocopying scanning and document preparation.
• Provide support to staff across all units and assist with overflow tasks as required.
• Perform basic keyboard operation and use standard office equipment and software.
• Maintain basic records and ensure accurate administrative documentation.
• Undertake any other duties reasonably required to support the smooth functioning of the organisation.
• Handle all incoming and outgoing mail including messenger and courier services.
• Manage the distribution of deliveries across the organisation (including PRONIA when required).
• Assist with recording matching checking and batching accounts invoices orders and requisitions.
• Support the maintenance of office supplies equipment and front-of-house materials.

Academic/Technical Qualifications

• Training or certification in customer service or office administration.
• Experience in reception and administration duties no less than 2 years.
• Certificate III or IV in Business Administration (or related field) or equivalent relevant experience is desirable.
• Completion of Year 12 or equivalent.
• Basic computer and keyboard skills.
• Fluency in Greek and English language

Professional Experience

• Strong customer service and communication skills (verbal and written).
• Understand respond and resolve customer enquiries.
• Proficiency in the use of Microsoft Office Suite and packages such as Word Excel Access Internet and E-mail
• Ability to follow processes maintain confidentiality and work within organisational policies.
• Accuracy in recordkeeping administrative tasks and data entry.
• Strong attention to detail and problem-solving skills.
• Ability to manage competing priorities in a busy environment.

Knowledge and Skills

• Strong customer service and communication skills (verbal and written).
• Understand respond and resolve customer enquiries.
• Proficiency in the use of Microsoft Office Suite and packages such as Word Excel Access Internet and E-mail
• Ability to follow processes maintain confidentiality and work within organisational policies.
• Accuracy in recordkeeping administrative tasks and data entry.
• Strong attention to detail and problem-solving skills.
• Ability to manage competing priorities in a busy environment.

Personal Qualities

• Professional courteous and welcoming manner with a strong customer service focus.
• Reliable punctual organised and able to remain calm and composed under pressure.
• Demonstrates integrity discretion and respect for confidentiality at all times.
• Undertakes finely detailed work with precision and accuracy.
• Instils mutual trust and confidence acting ethically fairly and with a strong sense of corporate responsibility and commitment to PRONIA.
• Collaborative and team-oriented openly sharing information and working effectively with others to achieve team goals.
• Takes responsibility for own actions proactively implementing work plans and addressing issues as they arise.
• Uses available information and exercises sound judgement to make timely and well-informed decisions.

Mandatory Requirements

• Current driver license and access to own vehicle.
• Police check at the required intervals and working with children check.
• Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g. Worker Screening Act 2020 (Vic)).

What we offer

• Energetic and Supportive team environment.
• Award pay rate according to the Social Community Home Care & Disability Industry Award 2010 Social and community services employee Level 2 depending on qualifications and experience.
• Salary packaging (benefit from free tax earnings up to an annual cap amount of $18550).
• Access to EAP.

How to apply

If you are interested in applying for this role please submit your resume and a cover letter via our careers page:

further information regarding this role please contact Georgina Meyne from the People and Culture team at

Position Description:

date: 4th January 2026

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.