identity and Access Management Systems Engineer

The IAM Systems Engineer will be responsible for integrating various systems platforms and applications into a streamlined process in support of QTS Identity and Access Management Program. These workflows and associated orchestration will primarily be built within the ServiceNow platform. The purpose of this position is to drive security and automation around granting the correct access to the right people at the right time. This position will work as a part of a cross-functional team of IT engineers to provide enhanced visibility operational automations and stakeholder requested development. This is a fast-paced role where initiative and a desire to learn quickly and solve problems are vital to success.

RESPONSIBILITIES other duties may be assigned.

• User Lifecycle Management: Processing account requests provisioning deprovisioning and modification of user accounts across various systems.
• Access Reviews and Audits: Performing basic reviews and audits of access rights to ensure compliance with internal policies and procedures.
• Troubleshooting: Identifying and resolving access-related issues and assisting with basic to complex IAM system troubleshooting.
• Documentation: Maintaining basic documentation of IAM processes and configurations.
• Collaboration: Working with IT and security teams as well as other cross functional teams to ensure smooth operation of IAM systems.
• IAM System Design & Implementation: Designing developing and implementing IAM solutions.
• Integrating IAM with Other Systems: Integrating IAM systems with applications and services.
• Custom Development: Developing custom scripts to automate IAM workflows.
• Security & Compliance: Ensuring IAM solutions comply with security policies and regulatory requirements.
• Develop orchestrations automations and workflows in support of QTS Identity & Access Management Program
• Develop workflows that meet business system and security requirements
• Document and train end users and management on the process
• Develop automated workflows and service catalogs in ServiceNow
• Integrate disparate platforms and systems & ensure successful interoperability; API development and integration
• Partner with external vendors as needed to understand how to leverage their technology
• Lead effort to document workflows and best practices

BASIC QUALIFICATIONS

• Bachelors degree in a related field or equivalent professional experience
• Minimum five years of progressive IT engineering experience
• At least moderate level familiarity and experience with PowerShell and Python
• Familiarity with designing building and using APIs
• Experience managing Windows and/or Linux servers
• Experience with both waterfall and agile development models
• General understanding of networking and firewalls
• Familiarity with ServiceNow ITSM modules and Flow Designer
• Experience managing objects in both on-premise Active Directory and Azure Active Directory (Entra ID)

PREFERRED QUALIFICATIONS

• Expertise around developing with ServiceNow (admin or development experience highly preferred)
• Experience working in a data-center environment or organization
• Experience working with secret/credential management (e.g. Cyberark)

KNOWLEDGE SKILLS AND ABILITIES

• Self-starter with the ability to work independently and cooperatively in a fast-paced team environment
• Excellent communication skills; ability to communicate technical concepts to technical & nontechnical audiences
• Unique ability to understand the nuances of a problem and create a way forward that meets the higher level business objective
• Fast-learner results driven and team player

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.
• This position is bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.