Maintenance Solutions Supervisor

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary: The Maintenance Solutions Supervisor is responsible for overseeing the team schedule work order management and promoting maintenance agreements for the service department. This position is also responsible for ensuring all company safety practices and procedures are being adhered to while planning and performing their assigned work.

Essential Functions:

Hires develops evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models promotes reinforces and rewards the consistent use of HOLTs Values-Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission
Effectively communicates daily with their teams internal customers and external customers to ensure the highest level of service and satisfaction
Maintains compliance with DOT regulations for the assigned team and fleet of field service trucks while ensuring proper maintenance/repairs are completed in a timely manner
Promotes the training development coaching and retention of qualified employees
Communicates job expectations to include frequent performance discussions with employees and ensures completion of timely performance evaluations
Assess technician development level and provide appropriate coaching and mentoring in conjunction with technical training opportunities
Conducts bi-weekly site visits (or more often if needed) to maintain Legendary Customer Service
Builds and assists the sales team with quoting new work to ensure accurate pricing for services
Work in progress management to maintain efficiency accuracy and profitability
Manages all departmental assets to complete daily tasks and ensure proper usage
Administer internal/external contracted assets to maintain customer satisfaction
Collaborates with internal departments for continuous improvement and innovation
Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
Performs other duties as assigned

Knowledge Skills and Abilities:

Strong technical aptitude and understanding of the industry
General repair and maintenance guidelines
Excellent oral and written communication skills
Exceptional organizational time management and multi-tasking skills
Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel Word and PowerPoint and other programs used by the department
Ability to utilize Sage DBS Salesforce Power Bi and any upcoming software implementation
Basic knowledge of DOT regulations and vehicle fleet management
Effectively schedule technicians to meet customer demand
Strong human relations and communication skills both written and verbal in order to diffuse high pressure and conflict situations
Ownership and accountability on financial statements to promote business growth
Willingness and passion for leadership and development of self and others
Uses logic reasoning creative and dynamic application of solutions conclusions or approaches to problems

Education and Experience:

High school diploma or equivalent required Bachelors Degree in related field preferred
Three years of leadership experience required

Supervisory Responsibilities:

Responsibilities include but are not limited to interviewing hiring and training employees; planning assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

Up to 20% travel time is to be expected including possible overnight stay

Physical Requirements:

To perform this job successfully an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.
Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina
This role frequently communicates with others and must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers phones and photocopiers

Work Environment:

This job is generally performed in a professional office; in environmentally controlled conditions operating a computer manual dexterity talking hearing and repetitive motion

Frequently works at a fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

#LI-HCT

Required Experience:

Manager

Job Summary: The Maintenance Solutions Supervisor is responsible for overseeing the team schedule work order management and promoting maintenance agreements for the service department. This position is also responsible for ensuring all company safety practices and procedures are being adhered to whi...