Senior Operations Manager

Securitas Security Services USA Inc. is the global leader in protective services delivering specialized guarding advanced technology solutions and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust innovation and global expertise we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Security Operations Manager for key client sites in Austin TX. This leadership role is critical in ensuring top-tier service delivery through effective project planning strong client relations and team development. The Security Operations Manager will oversee daily operations and project coordination to meet our commitments working closely with the client to understand and deliver on this role you will support the team ensuring staff are well-trained motivated and aligned with our operational goals. You will be responsible for managing resources efficiently and ensuring compliance with both company standards and client requirements.

At Securitas growth is not just a possibilityits a guarantee for those who show dedication drive and uphold our core values. We are a performance-driven organization with a strong sense of purpose and belonging. If you are ready to take on a challenging and rewarding leadership role make a difference in a fast-paced environment and be part of a culture committed to safety and excellence we want to hear from you. Join us on our journey to make the world a safer place.

Compensation and Benefits:

We believe in investing in our people. When you join Securitas youll receive:

Competitive Salary: $81827 Annually

Comprehensive Benefits Package:

• Medical dental vision and life insurance

• 10 accrued vacation days 4 personal holidays 6 sick days

• 401K with company matching

Career Growth: Continuous training and leadership development programs.

Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Shift hours: Monday thru Friday: 1600-2400 (4:00 pm 12:00 am/midnight)

Responsibilities:

Team Leadership & Supervision:

1. Supervise and coordinate the activities of security personnel including guards and security operators.

2. Manage staff schedules to ensure adequate coverage and optimal security at all times.

3. Conduct regular briefings and training for security staff on emergency procedures safety protocols and incident response.

Access Control & Facility Security:

1. Oversee the implementation of access control measures to secure facilities and restricted areas.

2. Monitor the use of security equipment including CCTV systems badging systems alarms metal detectors and access control systems.

3. Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.

Incident Management & Response:

1. Respond promptly to incidents such as security breaches thefts or emergencies and coordinate appropriate actions.

2. Conduct initial investigations into incidents and prepare detailed reports for senior management.

3. Collaborate with law enforcement and emergency responders as needed.

Policy & Compliance Enforcement:

1. Ensure all security protocols and procedures are followed by security personnel.

2. Maintain compliance with company policies safety regulations and local laws.

3. Regularly review and update security policies and procedures to reflect best practices and emerging threats.

Communication & Reporting:

1. Serve as a liaison between security staff and senior management communicating key issues and developments.

2. Prepare and present reports on security incidents key performance metrics and trends to senior leadership.

3. Communicate effectively with stakeholders regarding ongoing incidents and security concerns.

Risk Assessment & Mitigation:

1. Conduct regular risk assessments to identify physical security vulnerabilities and threats.

2. Develop and implement mitigation strategies to minimize risks and enhance safety measures.

3. Coordinate and participate in emergency drills and safety training sessions.

Other responsibilities:

• Manage daily Security Officer operational staffing requirements and administrative functions meeting business goals and objectives for assigned locations.

• Consistently communicates with clarity and professionalism when interacting with executive leadership clients and other high-profile stakeholders ensuring alignment and trust.

• Conduct quality assurance inspections monitor and manage the Security Officers at the assigned clients.

• Ensure subordinate supervisors understand and deliver orders ensure sufficient resources are available to support and/or establish posts in a timely fashion and are appropriately filled according to contract requirements and post orders.

• Oversee the training and operational employment of Security Officers

• Ensure the highest standards of conduct appearance performance and training are being always met.

• Keep the team apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.

Qualifications & Experience:

1. Associates Degree and 3 years of responsible experience in the security industry and/or business management or an equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company.

2. Experience in scheduling operations or other functions of the security industry is required. Law Enforcement and/or Military is a plus.

3. Current state drivers license clean driving record (no points in prior 3 years) and ability to safely operate a Company vehicle required.

4. Energetic and focused personality with a demonstrated ability to take initiative successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

5. Demonstration of strong customer service orientation required with the ability to effectively resolve client issues in a professional and servicefocused manner and to deescalate situations before they become hostile or unpleasant required.

6. Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat legible handwriting.

7. Must have a high level of technological acumen or mastery of Microsoft Office software Salesforce HRIS Platforms and other web-based management platforms.

8. Professional articulate; and able to use good independent judgment and discretion.

9. Ability to effectively enforce post orders security standards and company policies equitably and consistently.

10. Experience in hiring developing motivating and retaining quality staff.

11. Ability to successfully interact at all levels of the organization including with clients while functioning as a team player required.

12. Candidate must be available to work outside the normal shift schedule on an asneeded basis and must be accessible by phone 24/7 for emergency response.

Ready to Make an Impact

If youre a driven leader with a passion for operations management and making a difference we want to hear from you. Join Securitas where your career growth and success are not just supportedtheyre celebrated. If this sounds like the right opportunity for you apply today!

Company Website:

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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Senior Operations Manager / Securitas Security/ Austin Texas / TXDPS License #B03944