Process developer Order management

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer Order to Cash Disputes!
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to Claims and coordinating with customer.

Responsibilities
Manage the OTC Claims portfolio and maintain strong customer relations.
Respond to customer emails related to payment / dispute status.
Determine if the disputes are valid and initiate/issue credit memos (If valid dispute)
File Claim of payment in customer Portals if Disputes are invalid.
Process & match CSBs
Raise workflow request to Claims Team for investigation coordinate check status and close disputes.
Manage deductions: classify split deduct from invoices register claims.
Contact customers regarding rejections
Review disputed reasons such as pricing shortages damages rebates co-ops and returns.
Obtain data from customers freight forwarders and business units.
Obtain documentation to support Businesss position on invoices which are disputed and prepare necessary documentation to rebill customers.
Handle order release task
Co-ordinate with collections/ Cash Apps to seek and provide details.
Investigate on disputed lines and provide the documentation.
Should be able to independently manage assigned targets for calls & aged AR claims.
Research any full open invoices which customers have disputed.
Support team priorities and initiatives and effectively manage workload.
Assist in SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.
Customer service orientation
Ability to work effectively under pressure.
Problem solving and decision-making ability.

Qualifications we seek in you!
Minimum Qualifications
University graduate
Prior work experience.
System proficiency in MS Office Tools especially MS excel.
Good communication skills ability to cooperate with external and internal customers.
Strong analytical skills and attention to detail
Accounting knowledge Relevant experience in Disputes

Preferred Qualifications/Skills
Ability to work with various IT applications (PEGA HRC reporting tools etc.)

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.