Vice President, Operations

Cambridge, MA - USA

Monthly Salary: $ 225 - 285

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Join Cartwheel to help tackle the student mental health crisis!

Cartwheel is the trusted mental health partner to K12 schools students and 3 years Cartwheel has become the nations largest provider of mental health services in collaboration with schools serving more than 325 school districts in 16 states. We see our role as partnering with parents and school staff to ensure:

Earlier intervention
Higher student and family engagement in care
Better coordination among the trusted adults in a students life
Improved health and educational outcomes
Cost-effective and affordable care

Coming off of a strong Series B fundraise and backed by top investors including A Street Ventures Menlo Ventures Reach Capital and General Catalyst Cartwheel is expanding significantly in 2026 to serve hundreds more school districts and hundreds of thousands of students and shouldnt just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life theyre excited to live. If you join Cartwheel youll help make this vision a reality for millions of students across the country

LOCATION:

US Remote with preference for candidates based in Boston or in the Northeast
Travel required for in-person quarterly planning with Senior Leadership Team and occasional in-person working sessions

REPORTS TO: Daniel Tartakovsky Co-Founder and Chief Operating Officer

COMPENSATION: $225K-$285K cash compensation and meaningful equity stake in the company depending on past experience

ABOUT THE ROLE

As Cartwheels Vice President Operations your responsibilities will include:

Being the P&L owner for all of Cartwheels mature markets accountable for achieving and reporting on revenue margin and quality targets by state
Managing and ensuring strong performance across Operations team (currently 35 FTEs across Care Ops Health Plan Ops and Revenue Cycle Management)
Being accountable for key operational metrics including:
- Time to care: ensuring families referred to Cartwheel access services quickly
- Conversion to care: ensuring families referred to Cartwheel engage in services
- Care revenue:grow total revenue from care delivery
- Care margin: increase insurance revenue and lower cost per session
- Collections:achieve gross and net revenue collections targets
- Payer contracting and credentialing: ensure clinicians are enrolled with payers quickly accurately and efficiently
- Team engagement:maintain strong team engagement and performance
Serving as a member of Cartwheels Senior Leadership Team (SLT)
- SLT is the key strategy-setting and operating body at Cartwheel accountable for developing company goals making key strategic decisions championing Cartwheels values and ensuring excellent delivery against goals
Partnering cross-functionally:
- With our Clinical People and Finance leaders to achieve high quality scalable efficient service delivery
- With our R&D/Technology teams to improve our product systems and tools including continuing deployment of AI agents across Operations
- With our go-to-market teams including Sales Success Marketing and Government Affairs to ensure that our operations support new sales and customer retention goals

WHO YOU ARE

Passionate about youth mental health and about partnering with schools to meet the mental health needs of students
10 years healthcare operations experience in fast-paced environments with venture-backed startup experience at growth stages strongly preferred
Experience with meaningful P&L ownership
Experience partnering with clinical teams and building multi-state clinical operations
Experience managing or working closely with Revenue Cycle Management teams
Proven experience managing large and dynamic teams including managing people managers.
Highly analytical structured thinker with strong written and verbal communication skills
Data-driven operator with strong technical skills. Highly proficient at defining metrics and getting the data you need to understand performance.
Passionate about leveraging AI and automation to improve efficiency and quality of healthcare services

WHY YOULL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time at a company well-positioned to do so youll have:

Mission-oriented and inclusive colleagues who will go to bat for you
Competitive compensation and benefits
Meaningful equity ownership stake in Cartwheel
Generous PPO medical vision dental and ortho coverage
Unlimited/flexible PTO plus federal holidays
Paid parental leave
401K with employer match

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. Were committed to equal employment opportunity regardless of race color religion ancestry national origin gender sexual orientation disability status or veteran status.

We participate in E-Verify. Please be prepared to provide acceptable documentation to verify your identity and work authorization

Note: Please do not contact our Care Provider or Patient Services lines regarding job postings or application status. These teams support our patients and families and are not involved in the hiring process. For all recruitment-related questions please email

Required Experience:

Exec

Join Cartwheel to help tackle the student mental health crisis!Cartwheel is the trusted mental health partner to K12 schools students and 3 years Cartwheel has become the nations largest provider of mental health services in collaboration with schools serving more than 325 school districts in 16 st...