Events Program Manager , Customer Engagement Programs
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Execute end-to-end operations and delivery of specific event workstreams or programs within AWSs event portfolio. This role requires strong program management skills and the ability to manage multiple priorities while ensuring high-quality delivery. You will be responsible for implementing event strategies across various disciplines (e.g. content operations platforms or specialized audience programs) and playing a key role in onsite execution during live events.
Key job responsibilities
Program Management & Execution
- Support the end-to-end delivery of assigned event workstreams or programs (examples: content operations platform management expo areas audience-specific programs)
- Manage day-to-day program activities including timeline development and stakeholder coordination
- Create and maintain project documentation and status reporting
- Coordinate with vendors and internal teams for successful delivery
- Own specific onsite responsibilities during live events
Event Planning & Delivery
- Implement standardized processes from the Event Center of Excellence
- Coordinate event logistics within assigned workstream
- Ensure consistent delivery quality across program elements
Support budget tracking and reconciliation
- Manage onsite teams and vendors during event execution
- Troubleshoot and resolve issues during live events
Stakeholder Coordination
- Act as primary liaison between stakeholders vendors and internal teams
- Manage regular communications and status updates
- Coordinate with regional teams to ensure local relevance while maintaining global standards
- Gather and incorporate stakeholder feedback
- Support stakeholder needs during onsite execution
Operations & Measurement
- Implement standard operating procedures and best practices
- Support data collection and reporting for program metrics
- Lead post-event analysis and documentation
- Contribute to process improvement initiatives
- Maintain program documentation and playbooks
About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon diversity conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional
- 4 years of professional non-internship marketing experience
- Experience in project management including resource planning managing schedules reporting project status and prioritizing tasks
- Experience with event AV and live event planning
- Experience prioritizing and managing multiple responsibilities
- 5 years of experience in event management or related field
- Experience in organizing events for content creators (e.g. education summits booths at events)
- Experience with technology industry events (3000 attendees)
- Understanding of specific event disciplines (content operations platforms)
- International event experience
- Knowledge of event registration and marketing automation platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Program Management & Execution
- Support the end-to-end delivery of assigned event workstreams or programs (examples: content operations platform management expo areas audience-specific programs)
- Manage day-to-day program activities including timeline development and stakeholder coordination
- Create and maintain project documentation and status reporting
- Coordinate with vendors and internal teams for successful delivery
- Own specific onsite responsibilities during live events
Event Planning & Delivery
- Implement standardized processes from the Event Center of Excellence
- Coordinate event logistics within assigned workstream
- Ensure consistent delivery quality across program elements
Support budget tracking and reconciliation
- Manage onsite teams and vendors during event execution
- Troubleshoot and resolve issues during live events
Stakeholder Coordination
- Act as primary liaison between stakeholders vendors and internal teams
- Manage regular communications and status updates
- Coordinate with regional teams to ensure local relevance while maintaining global standards
- Gather and incorporate stakeholder feedback
- Support stakeholder needs during onsite execution
Operations & Measurement
- Implement standard operating procedures and best practices
- Support data collection and reporting for program metrics
- Lead post-event analysis and documentation
- Contribute to process improvement initiatives
- Maintain program documentation and playbooks
About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon diversity conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional
- 4 years of professional non-internship marketing experience
- Experience in project management including resource planning managing schedules reporting project status and prioritizing tasks
- Experience with event AV and live event planning
- Experience prioritizing and managing multiple responsibilities
- 5 years of experience in event management or related field
- Experience in organizing events for content creators (e.g. education summits booths at events)
- Experience with technology industry events (3000 attendees)
- Understanding of specific event disciplines (content operations platforms)
- International event experience
- Knowledge of event registration and marketing automation platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
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