Assistant Manager, Food & Beverage Operations Hotel

JOB SUMMARY:

Manages the daily operations of the food and beverage operation inside the Universal Kids Resort hotel. Responsible for high standards of efficiency cleanliness sanitation training and Guest satisfaction. Manages the daily labor and non-labor budget directs the workflow of teams and resolves Guest situations.

JOB RESPONSIBILITIES:

• Accountable for all facets of service production quality and controls during the day-to-day operation of the hotel restaurant lobby bar and any events held within the hotel space. Ensures policies and procedures of the Food & Beverage department are followed. Accountable for all sales and operating transactions in compliance with procedures. Liaisons with 3rd party vendors for any needed support during events.
• Plans for and ensures that all Team Members facilities and materials are in complete readiness for daily operation. Manages the opening and closing duties along with identifying and reporting repair and maintenance of equipment. Remains in strict accordance with the Department of Health beverage laws and local regulations. Ensures adequate stock of supplies and consistently maintains venue inventory. Manages food beverage and non-labor costs through proper hands-on monitoring. Plans prepares and manages routine budgets.
• Oversees and creates weekly schedules ensuring that they are in accordance with the forecasted business volume and altering them as the business varies for seasonal flow and private events. Keeps consistent track of the venues labor hours and costs to match what is allotted.
• Establishes initiatives and executes those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy. Ensures safety measures and policies are upheld and that all Team Members are in compliance with food and beverage training requirements and certifications.
• Responsible for the hiring decisions and training of staff. Monitors and coaches the performance of hourly Team Members at the venue. Provides effective feedback and gives daily direction to Team Members.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Supervises a Non-Exempt team

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS:

• Certified Professional Foods Manager (CPFM) certification required.

EDUCATION:

• Bachelors degree in Hospitality or Culinary is preferred.

EXPERIENCE:

• 3 years of experience in the Food & Beverage industry including 1 year of supervisory experience is required; or equivalent combination of education and experience.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE.