Spare Parts Service Account Manager

Job Title

Job Description

Summary:Vanderlande is the global leader in automation systems for airports parcel and warehouse logistics. We are currently looking for a Service Account Manager - Spare Parts that will be supporting our North American Airports Service business.

Your position

As a Service Account Manager Spare Parts you will be responsible for managing and developing spare parts accounts within the North America Distribution Domain. You will act as a strategic partner to our customers and Spare Parts staff at all airport sites helping them maintain operational efficiency and competitiveness in a fast-paced ever-evolving environment.

Your focus will include several core areas of the spare parts business:

• Spare Parts Replenishment ongoing support to maintain optimal inventory levels through proactive planning forecasting and restocking strategies.

• Spare Parts Revenue Growth working with customer airports and on site O&M teams develop and execute strategies to grow Spare Parts Sales with annual targets.

• Spare Parts Handling Organization and Management ensure that Spare Parts are stored and managed in state-of-the-art conditions at airport sites. Inventories and critical parts lists are available and up-to-date by location. Staff are properly trained and managed.

• Spare Parts Packages customized sets of components designed to fully equip airports for new site installations ensuring operational readiness from day one.

You will oversee the full lifecycle of spare parts service delivery ensuring timely availability cost-effectiveness and customer satisfaction. You will be accountable for the commercial performance of your accounts including profit and loss responsibilities and will work closely with local and international internal teams to align supply chain logistics and customer service efforts.

Your ability to build strong trust-based relationships with key stakeholders will be essential to driving growth and delivering value-added solutions tailored to each customers needs.

Tasks & Responsibilities

• Serve as the primary point of contact for customers on tactical spare parts-related matters ensuring alignment with operational and strategic goals.

• Identify and drive continuous improvements in spare parts processes tools and customer engagement strategies.

• Coordinate the preparation and implementation of spare parts bundles for new site launches ensuring warehouse readiness and seamless service handover.

• Act as the business representative in managing escalations and urgent spare parts needs ensuring swift resolution and customer satisfaction.

• Collaborate closely with Project and Service teams to ensure a smooth transition from project phase to operational spare parts support.

• Proactively identify and pursue opportunities to expand spare parts offerings beyond existing agreements adding value for the customer and driving business growth.

What do we ask from you

You are an entrepreneur have strong planning and organizational abilities are not afraid to take the initiative and make decisions. You have excellent communication skills and have a drive to continuously improve things.

Your profile
As Service Account Manager you will be in frequent contact with both internal and external customers building up long-term relationships. You also have good negotiation skills and are able to convince others to do what is best for our customers.

In addition we are looking for the following:

• You have a bachelors degree or relevant experience. We are open to a junior profile as well as candidates with 5 years of relevant working experience (preferably in a logistics or technical working environment).

• You have a Continuous improvement mindset and a hands-on mentality not afraid to take content deep-dive.

• You act as an entrepreneur in our North America market.

• Position will be located at North American HDQ in Marietta GA

• Willing to travel (up to 50%).

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.