Portfolio Management Office (PMO) Support Officer

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.

Purpose of the job:
The PMO Support Officer provides administrative scheduling onboarding
resource-management data-entry and coordination support to the Portfolio Management Office. The role ensures portfolio operations remain organised action items are tracked and data is captured accurately enabling the PMO to function efficiently and support multiple projects.

Key Responsibilities:

• Assist with setting up meetings managing calendars sending invites coordinating attendees.
• Support in preparing meeting agendas capturing minutes and documenting action items.
• Prepare and distribute action-item summaries to PMO and relevant stakeholders; follow up to ensure completion.
• Maintain and update portfolio trackers dashboards resource registers shared documentation and data repositories.
• Capture and update portfolio information in portfolio tools (e.g. Aha! Jira SharePoint or similar)ensuring accuracy and completeness. :
• Provide guidance and support to teams on how to efficiently make use of existing reports apply filters and slice the data.
  Involved in reports creation and maintenance on the portfolio tool
  Contributes to maintaining portfolio data quality by frequently monitoring any data gaps around missing information or overdue risks issues milestones initiatives.
• Assist with onboarding processes for new resources: collecting relevant info access requests welcome-packs induction checklists.
• Update records for existing resources (changes extensions exits) and ensure data stays current.
• Support risk/issue/dependency tracking across the portfolio basic logging and escalation support
• Assist in preparing slides summary documents meeting packs and simple reports for governance and portfolio meetings.
• Provide general administrative support to PMO team as required.

Experience & Qualifications:

• 12 years experience in administration coordination office support HR admin operations support or similar.
• Demonstrated professionalism work ethic reliability and stakeholder communication capability.
  A certificate or diploma (or higher) in Project Management Portfolio Management Business
  Administration Office/Operations Administration or related field is strongly preferred.
• Computer literate proficient in MS Office (Excel Word PowerPoint). - Willingness and ability to learn and use PMO/process tools (e.g. Aha! Jira SharePoint Teams).
  
  

Attributes:

Agile adaptable comfortable in a fast-paced environment with shifting priorities. - Organised and detail-oriented especially with documentation tracking and data accuracy.

Quick learner able to pick up new tools systems and processes. - Proactive and reliable takes initiative follows up actions and ensures tasks are completed on
time.

Strong communicator clear professional written & verbal communication able to work with
various stakeholders.

Good time-management ability to multitask and comfortable with routine coordination/admin duties.

The successful candidate will demonstrate a willingness to contribute positively to PMO initiatives assist with process improvements and support the continuous evolution of portfolio management practices helping drive successful delivery of organisational objectives.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).