CC Expert (English & German Speaking)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About Marley Spoon
At Marley Spoon were passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh pre-portioned ingredients and easy-to-follow recipes directly to our customers doors. Were a global team driven by a love for food and a commitment to providing exceptional service.
About the Role
As our CC Expert for both our English and German-speaking customers you will be the primary point of contact for our customers ensuring they receive exceptional support. Youll engage with customers through various channels proactively resolve issues and contribute to building a high standard of customer care with our Lisbon team. This is a fantastic opportunity for someone passionate about food dedicated to customer satisfaction and eager to grow within a dynamic team.
What youll do:
- Be the main point of contact for our English and German-speaking customers across various channels (phone email chat social media).
- Initiate engaging outbound calls to foster loyalty and deepen customer relationships.
- Actively contribute to building and improving our proactive customer care environment.
- Take ownership of your projects including planning execution and reporting.
What were looking for:
- Fluent in English & German (a must-have!).
- Flexible with scheduling including early late or overnight shifts.
- Strong communication and excellent writing skills.
- A genuine drive to help customers and enhance their experience.
- Hands-on and attentive to detail.
- A strong desire to learn and a willingness to apply new knowledge instantly.
- Passion for food is a plus!
Benefits:
- Hybrid work policy (remote office).
- 22 annual leave days 2 days extra days for every year of tenure (up to 6).
- 5 training days per year.
- Private health insurance provided by Tranquilidade.
- Food allowance of 7.62/worked day under by Coverflex.
- 24/7 confidential employee assistance program.
Key Skills
- Hr Executive Recruitment
- Internship
- AIX
- Fleet
- Information Technology Sales
About Company
In 2014 Marley Spoon launched as a meal kit delivery service featuring fresh high quality ingredients and easy-to-follow recipes. Each box is personalized to a customers unique taste with the ability to customize recipes with upgrades protein swaps gluten-free options and so much more ... View more
