Business Analyst

Stamford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Business Analyst
Location: Stamford CT 06902
Duration: 12
*Hybrid work setup*

Detailed Job Description
Act as POC for digital sales ECAF escalation management Investigate and diagnose customer reported issues with software applications or systemsMust keep track of SLAs and always meet mandated time window to address audit findingscustomer complaintsEngage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolveMaintain accurate documentation of ECAF logs research reported issues and resolutionsProvide executive writeup to VPsSVPs on each ECAF

Minimum years of experience
>10 years

Top 3 responsibilities you would expect the Subcon to shoulder and execute
Must keep track of SLAs and always meet mandated time window to address audit findings customer complaints
Engage relevant teams to research systematic issuesgaps in business process and open necessary intakes to resolve
Maintain accurate documentation of ECAF logs research reported issues and resolutions

Must Have Skills
Business Analyst
Telecom Domain Knowledge

Nice to have skills
Act as POC for digital sales ECAF escalation management
Investigate and diagnose customer reported issues with software applications or systems

Job Title: Business Analyst Location: Stamford CT 06902 Duration: 12 *Hybrid work setup* Detailed Job Description Act as POC for digital sales ECAF escalation management Investigate and diagnose customer reported issues with software applications or systemsMust keep track of SLAs and always mee...