Operations Support Associate

Job Title: Operations Support Associate

Location: Houston TX 77032

Duration: 6 Months (Potential Extension)

Shift Timing: 7 am- 3:30 pm

Note:

• Hybrid Position
• Interviews: Via Teams

Job Description:

• The Operations Support Associate will be responsible for completing standard and non-routine business processes support sales and branch operations ensuring that customer contracts billing invoicing and issues of any administrative nature are resolved in a timely fashion.
• This role can support various and multiple business units and is critical to ensure proper documentation payment and resolution of customer issues.

Core Responsibilities:

• Able to perform non-routine tasks related customer issues and resolution
• Strong collaboration with internal and external customers
• Exception reporting for customer orders when purchase orders are flagged for non-compliance
• Resolves issues from 3rd party processer of customers orders of limited complexity
• Assists branch in maintaining appropriate inventory
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
• May assist standard non-complex customer master data workflows
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in Company DOA policy

Qualifications:

• High School Diploma or equivalent
• 2 years of experience in data entry office administration invoicing or related experience
• Experience in ERP systems SAP or dynamics preferred
• Solid User of standard Microsoft Office applications (Outlook Word Excel PowerPoint)
• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution broader organizational impact and strong organization skills
• Understanding of general business concepts
• Strong communication skills