Manager Travel Insurance Policy Administration – Cape Town
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
Our client a global leader in the insurance industry is seeking a highly experienced Manager: Travel Insurance Policy Administration to establish lead and scale a brand-new policy administration function within their South African operations based in Cape Town. This role is ideal for a strategic operationally strong leader with deep experience in short-term insurance policy administration regulatory compliance and team management with a strong advantage for experience in travel insurance.
This is a rare opportunity to build a department from the ground up and shape the operational future of a growing travel insurance portfolio.
Key Responsibilities
Department Startup & Operational Buildout
- Lead the end-to-end creation of a new Policy Administration department including workflow design SOP development documentation and staffing.
- Develop implement and transfer standard operating procedures (SOPs) quality control frameworks and performance standards.
- Collaborate with underwriting product IT and compliance teams to ensure operational readiness for new products and services.
- Drive scalability automation and continuous improvement.
Policy Administration & Operations Management
- Oversee policy issuance endorsements renewals cancellations and record management.
- Ensure accuracy of policy data and timely completion of administrative tasks.
- Resolve escalated complex or technical policy issues.
Leadership Team Development & Performance Management
- Recruit onboard and train a newly established policy administration team.
- Set service standards quality expectations and operational KPIs.
- Lead coach and develop high-performing staff in a fast-scaling environment.
Compliance & Quality Assurance
- Ensure compliance with travel insurance and short-term insurance regulatory requirements.
- Conduct internal audits quality checks and implement remediation where required.
- Work with legal and compliance on regulatory changes and policy updates.
System Process & Workflow Management
- Collaborate with IT and product teams on system implementation and optimisation.
- Lead UAT for new products system updates and enhancements.
- Identify automation digitisation and workflow optimisation opportunities.
Cross-Functional & Stakeholder Collaboration
- Partner with underwriting claims finance sales customer service and external distribution partners (travel agencies airlines brokers).
- Support channels with policy processes product details and operational queries.
Reporting Analytics & Performance Tracking
- Track and report operational KPIs (accuracy turnaround time audit results).
- Provide insights and recommendations to senior leadership.
- Support forecasting planning and product development.
Qualifications & Requirements
Required
- Bachelor’s degree in Business Insurance Finance Management Project Management or related field.
- RE5 Certification (or willingness to do it).
- 5 years’ experience in Insurance Policy Administration (Short-Term Insurance essential; Travel Insurance advantageous).
- 2–3 years’ Manager/Supervisor leadership experience.
- Strong knowledge of insurance operations policy systems compliance and regulatory frameworks.
- Experience with workflow design SOP development and operational process creation.
- Strong communication analytical and problem-solving skills.
- Project Management certification or proven project experience.
Preferred
- Experience launching or scaling new insurance functions or departments.
- Familiarity with digital insurance systems automation and workflow tools.
- Exposure to operational transformation initiatives.
- German (conversational)
Core Competencies
- Leadership & People Management
- Operational Excellence in Insurance
- Change Management
- Collaboration & Influence
- Analytical & Strategic Thinking
- Customer-Centric Mindset
- Strong Decision-Making Skills
Competencies Specific to New Department Startup
- Strategic Operational Design
- Project & Program Management
- Systems Implementation & Integration
- Regulatory & Compliance Startup Knowledge
- Talent Building & Team Formation
- Entrepreneurial Mindset & Innovation
- Scalability & Process Optimisation
Remuneration
Competitive Market Related Salary
- Additional Benefits Medical Aid
- 10% of annual salary for a retirement annuity after 6 months
- Performance Bonus
Interested
If you are a strategic insurance operations leader ready to build and lead a high-performing Policy Administration division apply now!
Brought to you by AGC Legal Recruitment
Required Skills:
Manager Travel Insurance Travel Insurance Policy Administration Short Term Insurance Policy Administration Policy Insurance Operations Insurance Regulatory Compliance Insurance Data Management Workflow Design SOP Development Insurance Quality Assurance Insurance Process Improvement RE5; Travel Insurance Operations Insurance Project Management UAT Testing Insurance
Key Skills
- Legal Drafting
- Communication skills
- Computer Operation
- Business Management
- Pricing
- Research Experience
- Information Security
- Project Management
- Administrative Experience
- Public Speaking
- Data Analysis Skills
- Writing Skills
