People Operations Analyst
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are
Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.
Job summary
We are seeking a detail-oriented and service-driven global People Operations Analystto join our Global Human Resources team. This role serves as an escalation point for complex employee inquiries and cases working across multiple Global HR functions including leaves of absence and policy addition to resolving cases this role contributes to operational excellence through case trend analysis and process improvement recommendations.
What you will do
- Case Management:Respond to and resolve Tier 2 employee inquiries and issues submitted related to HR policies programs and systems.
- Process Execution: Support and execute operational HR processes (e.g. refine LOA programs to create best in class employee experience) in compliance with company policies and regulatory requirements.
- Knowledge Management: Contribute to the maintenance of knowledge base articles and process documentation to ensure consistent and accurate employee support.
- Issue Escalation: Collaborate with COEs (e.g. Benefits Compensation Employee Relations) and HRBPs to resolve complex or sensitive issues and ensure a smooth handoff/escalation process.
- Reporting & Analysis: Compile and analyze HR case trends service metrics and feedback data to identify common issues and recommend process or documentation improvements.
- Process Improvement: Participate in continuous improvement initiatives aimed at streamlining HR support processes and enhancing the employee experience.
- Support Operationalization of HR Programs: Innovate existing HR Programs to automate and create efficiencies in how the teams are supporting the business.
What you will have
- Bachelors degree or equivalent work experience in Human Resources Business or a related field.
- 2 years of HR experience preferably in a shared services HR operations or employee support environment.
- Familiarity with HR systems (e.g. Workday SAP Oracle) and case management tools (e.g. ServiceNow Salesforce Zendesk).
- Strong analytical skills with experience using Excel or similar tools for data analysis and reporting.
- Excellent written and verbal communication skills.
Benefits
- Provident Fund
- Medical Aid Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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Required Experience:
IC
Key Skills
- Fashion Retail
- Academics
- CFA
- Audio Visual
- Concrete Pump
- Event Marketing
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
