Vice President, Services Excellence
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Job Location:
North Canton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
The Vice President Services Excellence is accountable for elevating service quality fostering innovation and optimizing operational performance across the full spectrum of the global services landscape. This role provides visionary leadership and strategic orchestration ensuring seamless integration and alignment of all service-related functions. By shaping and implementing a cohesive framework for service excellence the role cultivates cross-functional collaboration and positions the organization to proactively anticipate and address evolving business needs and future industry challenges. The role is in charge to develop new capabilities processes and technology solutions to ensure Diebold Nixdorfs service business differentiates and remains industry leading.
Responsibilities
- Provide strategic direction and oversight for global service deployment implementation and sustainability initiatives
- Lead and harmonize field performance lifecycle management and quality management programs across regions.
- Drive innovation in service delivery through data science intelligence platforms and artificial intelligence initiatives.
- Oversee training knowledge management and governance to ensure consistent service standards and continuous learning.
- Guide shared services functions including reporting data architecture development governance and cost management.
- Advance global repair operations focusing on governance frameworks standardization KPI definition and performance monitoring.
- Foster a culture of continuous improvement leveraging methodologies such as Lean Kaizen and Agile.
- Collaborate with cross-functional teams to align service excellence initiatives with business intelligence automation and regional strategies.
- Promote accountability ethical leadership and a high-performance culture across all service teams.
Qualifications
- Extensive experience in global service operations innovation and performance management.
- Brings a minimum of 15 years of experience in service operations roles including at least 5 years in senior-level positions within an innovation environment.
- Extensive experience in global service operations innovation and performance management.
- Demonstrated leadership in managing cross-functional and multinational teams.
- Strong background in service deployment field performance and operational excellence.
- Proven ability to drive change standardization and harmonization across complex organizations.
- Experience with data-driven decision-making business intelligence and digital transformation.
- Expertise in continuous improvement methodologies (Lean Kaizen Agile etc.).
- Excellent communication stakeholder management and influencing skills.
- Bachelors or Masters degree in Business Engineering or a related field preferred.
- Relevant certifications in quality management operational excellence or service innovation are a plus.
- Visionary mindset with the ability to anticipate future trends and drive organizational readiness.
Travel is required as part of the role (50%).
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Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
