Program SpecialistStudent Services Laney College INTERNAL POSTING

Job Description Summary
This vacancy is open ONLY to current regular and hourly employees who are members of SEIU Local 1021. Per new Article 8.7 of the Local 1021 hourly contract this job is being posted for ten (10) working days. Under the general direction of the Dean of Student Success and Equity coordinates the day-to-day operations of assigned student services programs. Directs and coordinates efforts resources and services to engage inform and support students in accessing and successfully utilizing student services. Provides outreach assistance in the Welcome Center support with CCCApply and direct services to help students navigate and overcome barriers to enrollment. Plans develops and evaluates the delivery of high-quality student-centered services that promote equity retention persistence and completion. Work Schedule This is normally a full-time position with a work schedule of five days and 40 hours/week. Duties are performed 12 months a year. May be required to work some evenings and weekends during peak periods such as registration orientations outreach fiscal year end and graduation.

Desirable Qualifications
Knowledge of : Student services practices in a community college or related field. Principles and techniques of advising and supporting students. Policies procedures and regulations related to enrollment and student support programs. Program evaluation techniques and reporting requirements. FERPA and confidentiality practices related to student records. Budget development monitoring and record-keeping procedures. Principles and practices of supervision training and communication. Ability to : Read interpret apply and explain state federal and district policies and procedures. Analyze situations accurately and adopt effective courses of action. Establish and maintain cooperative working relationships with faculty staff students and community partners. Effectively explain and support students with CCCApply orientation and the enrollment process. Communicate effectively in oral and written form with diverse populations. Plan organize supervise and evaluate the work of student workers and assigned staff. Prepare and maintain accurate reports correspondence and records. Use related computer software databases and technology to track student progress and program activities.

Minimum Qualifications
1. Bachelors Degree from an accredited college or university in one of the social sciences counseling business or a directly related field and one (1) year of experience in planning organizing administering coordinating or promoting academic or cultural programs/student services; or an equivalent combination of education and qualifying professional experience that could provide the knowledge and abilities required. 2. Knowledge of and proficiency in the use of personal computers and related software applications (e.g. MS Office Suite databases CRM tools internet email). 3. Understanding of sensitivity to and respect for the diverse academic socioeconomic cultural disability and ethnic backgrounds of Peralta Colleges students faculty staff and community.