Key Responsibilities

• Respond promptly to customer inquiries and complaints regarding delivery quality through our case management system. Warranty-related issues are managed separately by the Service & Support team.
• Deliver exceptional customer support by engaging with partners addressing questions and resolving complaints effectively.
• Collaborate with the QA team at the factory to proactively enhance processes and routines preventing deviations.
• Escalate critical complaints to the relevant internal departments and ensure timely coordinated resolutions.
• Facilitate communication and collaboration between the cross-functional departments involved in the S&OP process
• Be part of our global sales support team of dedicated professionals responsible for managing and coordinating the process from sales order to customer delivery.
• Coordinate in reviewing and maintaining up-to-date processes and guidelines within the Sales Support department.
• Advise and prepare partners regarding upcoming deliveries.
• Oversee and coordinate the processing of large return requests.

Qualifications and Skills:

• Bachelors degree in a related field such as business logistics supply chain management or customer service.
• Experience in customer service or support roles with necessary communication and problem-solving skills. Handling customer complaints answering inquiries and resolving issues.
• Understanding complexity: The ability to understand the complexity of the grid and the robot set is essential for this role as it will help you to provide effective support to our partners.
• Experience in quality assurance may be well-equipped to handle the responsibility of ensuring delivery quality identifying problems and implementing process improvements.
• Strong communication and interpersonal skills and organizational skills.
• Excellent problem-solving skills and have attention to detail and ability to multitask.
• Ability to work well under pressure and in a fast-paced environment and independently and as part of a team

We offer:

• A Collaborative and Inclusive Culture where we celebrate and value everyones contributions encouraging diverse perspectives in decision-making.
• Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise health insurance and a generous pension plan prioritizing your mental and physical well-being.
• A Creative and Safe Workplace by joining a company experiencing rapid growth with the stability of being Norways first unicorn listed on the Oslo Stock Exchange.
• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.

Location for this role is our Headquarter in Vindafjord (Nedre Vats) or Stavanger

Application deadline: 18 December 2025. Please note that we review applications continuouslyif this opportunity excites you we encourage you to apply as early as possible! All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.