Telecommunications Engineer III (Hybrid Greensboro, NC)

SUMMARY:

The Telecommunications Engineer III monitors maintains and installs the telecommunications infrastructure and voice network components. Working under minimal supervision this role manages planning designing and implementation of MACS (moves adds & changes) as well as troubleshooting monitoring and maintaining telecommunications infrastructure for voice VoIP and Call Centers. Serves as a knowledge source for other team members and a telecommunication project coordinator for complex MACS and other related team projects.

Duties and Responsibilities:

Prepares assessments and troubleshooting aimed at resolving technical issues with respect to voice network and telephony systems in a timely manner. This includes diagnosing telecommunication network problems such as signal loss due to interference faulty wiring or miss configuration.

Services as a technical expert for project teams and develop implementation plan for projects requiring telecommunication services by meeting with stakeholders and project to understand their requirements.

Plans designs estimate costs performs installation and documents MACS by meeting with stakeholders and analyzing floor plans programming guides and/or technical specifications.

Corresponds maintains monitors and performs voice network configuration changes of various voice infrastructure equipment & network to enhance performance on telecommunication systems via CLI and GUI interfaces including participation in on-call coverage for off hours.

Collaborates with voice network architects on VoIP network optimization based on technical subject matter expertise.

Logs and follows up on service provider trouble tickets. Monitors and meets with vendors on contractual obligations and performance delivery.

Supports other departments on telecommunication issues by providing guidance through escalated or complex workplace problems

Serves as subject matter expert and mentors junior members of team related to telephony infrastructure and technologies.

Other duties as reasonably required or assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• A working knowledge of telecommunications is required.

• Superior customer relations and communication skills are required.

• Independent travel to multiple campus locations is required.

• Ability to work weekends and on-call required.

• Possess knowledge of concepts procedures and troubleshooting techniques.

• Ability to work independently.

• Attention to detail thorough in work.

• Troubleshooting experience with telecommunications technologies is preferred.

• Knowledgeable in VoIP automated call distribution (ACD) voicemail system and call recording technologies is preferred.

WORK EXPERIENCE EDUCATION AND CERTIFICATIONS:

• 5 years of Experience

• Bachelors Degree or equivalent combination of education and experience

• Prior experience with VoIP is Preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions.

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing cloud-based tools and other online work-related activities.

• A HIPAA-compliant work environment is required including a secure workspace free from unauthorized access or interruptions no use of public Wi-Fi unless connected through a secure company-provided VPN and compliance with all applicable HIPAA privacy and security regulations.

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