Service Manager
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Job Location:
Ferriday, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Performance Dodge in Ferriday LA is seeking an experienced customer-focused Service Manager to lead our high-performing service department. Were looking for a strong communicator and proven leader who can deliver an exceptional service experience ensure efficient shop operations and maintain the highest level of customer satisfaction.
About the Role
The Service Manager is responsible for overseeing all daily operations of the service department managing a team of technicians and advisors building strong customer relationships and driving department profitability. The ideal candidate is organized energetic and committed to delivering top-tier service.
Responsibilities
Lead motivate and manage all service department staff including advisors technicians and support personnel
Ensure an excellent customer experience from check-in to vehicle delivery
Maintain high standards of quality control and safety
Manage department performance productivity and profitability
Oversee warranty claims repair orders and compliance with manufacturer guidelines
Monitor technician workloads and dispatch work efficiently
Recruit train and develop service department employees
Resolve customer concerns professionally and promptly
Maintain a clean professional and organized service environment
Collaborate with Parts and Sales to support overall dealership operations
Qualifications
Automotive service management experience required (CDJR experience is a plus)
Strong leadership and communication skills
Proven ability to manage workflow delegate tasks and meet departmental goals
Knowledge of automotive repair processes and dealership service operations
Experience with DMS systems (Dealertrack CDK Reynolds & Reynolds etc.) preferred
Valid drivers license and clean driving record
What We Offer
Competitive salary performance bonuses
Health dental and vision insurance options
Paid time off and holidays
Ongoing training and manufacturer support
A positive growth-oriented work environment
About Performance Dodge
Performance Dodge is a trusted CDJR dealership serving Ferriday Vidalia Natchez and the surrounding Miss-Lou area. We pride ourselves on exceptional customer service and a commitment to doing things the right way. Our service department is growing and were looking for a leader who brings the same dedication to excellence.
How to Apply
If youre an experienced Service Manager looking for a great opportunity with a strong dealership wed love to hear from you. Please submit your resume through this listing or apply in person at:
Performance Dodge
Hwy 84
Ferriday LA
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
-Greet customers and offer excellent customer service from intake to release of their vehicles -Perform initial vehicle walk around with customer present to not...
