Junior IT Support Technician (Temporary)
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
InternationalJustice Mission (IJM)is the global leader in protecting vulnerable people from violence around the world. Our team of over 1200 professionals are at workworldwideinover30offices. Together we areon a missiontorescue millions protect half a billion and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve.We provide professional excellencewithjoy and celebration to all those we serve.
The Need
Forover25 years IJM has pioneered the workto protectvulnerable people from violence.9 out of 9 times in the last decade IJMs Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% forvery largepopulations of people in poverty.
As IJM expands its impact to protect500 million people from violence we are seeking apart-time Junior IT Support Technician.
This temporary entry-level role is part of IJMsGlobal Technology Solutionsteam and provides technical support to staff across our global offices. Responsibilities include resolving hardware and software issuesassistingwith onboarding and offboarding andmaintainingend-user devices and applications.
The Technician will work closely with senior team members to build technical and problem-solving skills contribute to process improvement initiatives and explore howAI-powered toolscan enhance IT support efficiency and user experience.
This position ispart-time (20 hours/week)based in the Washington DC area and isin-person two days per week. It reports tothe Global DirectorofITServicesandis only available for candidates with the right to work in the US.
Responsibilities:
Deliver responsive customer service and help desk support that meets or exceeds service-level targets.
Assistwith user provisioning and deprovisioning (accounts devices and group assignments) in Active Directory / Azure Entra.
Support incident and service request management through the ticketing system.
Provide A/V and video conferencing support for meetings and events.
Contribute to asset management including hardware deployment and end-user onboarding.
Documentsupport activities and help develop knowledge base articles.
Partner with team leads toprovidebasic training for staffoncollaboration and productivity tools.
Qualifications:
Currently pursuing or recently completed a degree in Information Technology Computer Science or a related field.
Some experience in IT support end-user support or customer service roles preferred but not.
Certifications such as CompTIA A HDI or ITIL Foundations are a plus.
Basic experience managing incidents and service requests using a ticketing platform.
Ability to troubleshoot and document hardware software and network issues including basic root cause analysis.
Familiarity with laptop setup and operating systems (Windows 11 MacOS) including device provisioning configuration and remote support.
Exposure to account and access management platforms such as Active Directory / Entra.
Knowledge of Microsoft 365 collaboration tools and productivity applications.
Understanding of A/V systems and video conferencing technologies.
Basic grasp of cloud technologies network protocols printer support and remote troubleshooting.
Fluency in English.
Multilingual preferred (Spanish etc.).
Critical Qualities:
Eager commitment to IJMs Core Values: Christian Professional and Bridge-Building.
Takes initiative learns proactively and shows curiosity in developing technical skills.
Manages tasks with growing discipline organization and prioritization.
Builds interpersonal awareness and communicates clearlyboth verbally and in writingwhile seeking feedback to improve.
Displays flexibility and collaboration contributing to a supportive and positive team environment.
Applies creative problem-solving with openness to guidance.
ApplicationProcess:
Upload Resume CoverLetter& Statement of Faith* inone PDF document.
*What is a statement of faith
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM.The statement can either be incorporated into the cover letter or submitted as a separate document and should include at a minimum a description of your spiritual disciplines (prayer study etc.) and your current fellowship or place of worship.
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy Protection against Sexual Exploitation Abuse and Harassment Policy and Code of Ethics. Candidateselectionis based on technical competence recruitmentselectionand hiring criteria subject to assessing the candidatesvaluecongruence and thorough background police clearance and reference check processes.
At IJMwerecommitted to building a diverse workforce through fair andequitableemployment practices. IJM encourages people of any race color age sex maritalstatusor political ideology to apply for employment. While we welcome everyone into this work wetruly believethat the work we are doing is Gods work not our own and practice spiritual disciplines together daily.Thatswhy we legally require under SEC. 2000e-1 Section702 of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith as defined by the Apostles Creed.
IJMrequiresa background check policeclearanceand thorough review of references with an employment offer and/or employment contract.
Required Experience:
Junior IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
IJM is a global organization that protects people in poverty from human trafficking, modern-day slavery, violence and police abuse of power.
