Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
What youll do
As a Customer Success Manager you will be focused on driving customer loyalty retention and growth. This is done by creating visibility of our customer experience across the Regnology client customer journey using a combination of KPIs customer feedback such as NPS and insights which will be combined to track the health score of each client account.
You will act as client advocate gathering and maintain data about clients various cycles that impact their business and facilitate data-driven actions and decisions
You will be focused on driving awareness of the key pain points our customers are experiencing and work with the Customer Success leadership to identify process improvements initiatives which will improve customers experience.
Your key accountabilities are:
You will act as client advocate gathering and maintain data about clients various cycles that impact their business and facilitate data-driven actions and decisions
You will be focused on driving awareness of the key pain points our customers are experiencing and work with the Customer Success leadership to identify process improvements initiatives which will improve customers experience.
Your key accountabilities are:
- Building strong and long-lasting relationships with your customers owning the relationship through proactive and reactive engagements.
- Understanding the customer experience with our products and services effectively feeding back to enable iterative improvements as well as immediate points of correction.
- Deliver to the customer through a designed standard framework carrying out a Service Review at regular intervals presenting customers with information you have compiled.
- Through analysis of metrics and KPIs in place form a Customer Success plan that is fitting to the customers needs. This plan will remove/mitigate problems in turn consistently improving their experience.
- Customer advocacy act as a spokesperson on behalf of the customer. Working through difficult situations via transparency and partnership. All the while protecting the reputation of Regnology.
- Deliver on KPIs assigned to you these KPIs underpin the operation and allow us to provide a standard experience to customers.
- In the event of a Major Incident work in a collegial manner with the team to drive positive outcomes. A key element will be to ensure they are communicated to in a satisfactory manner taking ownership of comms as/when required.
Why we should decide on you
Qualifications:
- Bachelors degree in Business or related fields.
- 5 years of experience in customer success account management or related roles.
- Strong communication interpersonal and problem-solving skills.
- Ability to analyze data and provide actionable insights.
- Excellent organizational and time-management skills.
- Customer-centric mindset and passion for helping clients succeed.
- Fluency in English is a requirement.
- You are based in Tunisia.
- Relationship building and stakeholder management
- Analytical thinking and problem-solving
- Proactive and results-driven approach
- Effective communication and presentation skills
- Team collaboration and cross-functional coordination
- Willingness to contribute to internal projects voluntarily
Why you should decide on us
- Lets grow together join our market leading SaaS company our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together were better - meet your colleagues at our numerous team events.
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
Role ID: CSMA25A
About us
Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35000 financial institutions over 100 regulators international organizations and tax authorities relying on our solutions to process their regulatory reporting data we are uniquely positioned to bring greater data quality automation and cost savings to all market participants. With a global team of over 1200 employees our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software Regnology is rapidly growing into a leading global regulatory reporting powerhouse.
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About Company
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we’re uniquely positioned to bring g ... View more
