Customer Support Specialist Tax Product

• Serve as a trusted advisor for clients using our tax reporting products resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents maintaining clear internal communication and documentation.

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation

• Bachelors degree in Finance Business AdministrationEconomics ora relatedfield (preferred but strong experience may substitute)
• Ideally 2-4 years of experience in product support business analysis or working with financial software solutions.
• Understanding capital markets financial instrument and transactions and general understanding of taxation rules double tax treaties etc. is desired. Or knowledge of CRS / AEOI / FATCA / QI / CESOP reporting.
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
• Excellent communication skills in English both written and verbal.
• Experience withagile methods (Scrum) is a plus.
• Willingness to participate in on-call or weekend coverage as part of a global rotation.

• Highly structured and analytical with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

• Lets grow together join a market leading SaaS company our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
• Together were better - meet your colleagues at our numerous team events.

About Regnology

Regnology is a recognised leader in regulatory risk tax finance reporting as well as supervisory technology connecting regulators and the regulated across more than 100 countries.

Serving Tier 1 banks regional institutions corporates insurers and authorities our modular cloud-native platform delivers trusted compliance innovation and future-ready solutionsempowering clients with global reach local expertise and proven leadership.

Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:

IC